Jennifer Crawford
Independence
Summary
Dynamic Master Cosmetologist with a proven track record at Salon Lofts, excelling in expert hair coloring and personalized client consultations. Renowned for building lasting relationships and enhancing client satisfaction, I leverage strong communication skills to deliver exceptional results, driving a high return customer rate through tailored beauty solutions and ongoing education in the latest trends.
Overview
8
8
years of professional experience
Work History
Master Cosmetologist
Salon Lofts
09.2024 - Current
- Assisted in performing hair cutting, coloring, and styling techniques to enhance client satisfaction.
- Gained proficiency in using salon tools and equipment while adhering to safety standards.
- Engaged with clients to understand their preferences and provide personalized beauty consultations.
- Adapted quickly to new products and services through ongoing training opportunities.
- Contributed to positive client experiences through effective communication and customer service skills.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Established a loyal client base by consistently providing exceptional services, resulting in increased referrals and word-of-mouth recommendations.
- Demonstrated expertise in various color techniques to create customized looks that met client expectations.
- Boosted client return rates by consistently delivering high-quality services that exceeded expectations.
- Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.
- Performed specialized hair treatments for clients, resulting in healthier hair and improved client loyalty.
- Ensured optimal workplace safety by adhering to state regulations and best practices throughout daily operations.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Managed appointment scheduling efficiently to maximize clientele while minimizing wait times.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Fleet Assistant
Woody Sander Ford
08.2017 - 03.2020
- Coordinated fleet schedules to optimize vehicle usage and reduce downtime.
- Assisted with maintenance tracking, ensuring timely service and compliance with safety regulations.
- Managed documentation for vehicle registrations, inspections, and insurance renewals.
- Supported procurement processes by researching vendors and obtaining quotes for fleet supplies.
- Implemented inventory management procedures to maintain accurate records of fleet assets.
- Coordinated logistics support during high-demand periods by scheduling additional vehicles while maintaining a minimal impact on costs.
- Managed relationships with key stakeholders including suppliers, clients, regulatory bodies, insurers, finance providers for seamless fleet operation.
- Negotiated favorable contracts with vendors for vehicle purchases, leases, and maintenance services to maximize ROI.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
Education
High School Diploma -
Dixie Heights High School
Fort Mitchell, KYCosmetologist License -
Michaels College of Hair Design
Florence, KYSkills
- Clear communication
- Client consultation
- Hair conditioning and styling
- Product knowledge
- Client consultations
- Hair extension application
- Brazilian blowouts
- Expert balayage
- Expert hair cutting
- Hair style recommendations
- Hair coloring and highlighting
- Social skills
- Friendly communication
- Active listening
- Decision-making
- Relationship building
- Scheduling appointments
- Relationship building and management
- Administrative procedures
- Reflective listening
- Issue resolution
- Hair coloring expert
- Continuing education
- Client education
- Licensed cosmetologist
- QuickBooks proficiency
Timeline
Master Cosmetologist
Salon Lofts
09.2024 - Current
Fleet Assistant
Woody Sander Ford
08.2017 - 03.2020
High School Diploma -
Dixie Heights High School
Cosmetologist License -
Michaels College of Hair Design