Accomplished Sr Customer Service Representative with a proven track record at 1st Franklin Financial, enhancing team efficiency and customer satisfaction. Skilled in data entry and problem-solving, adept at maintaining confidentiality and fostering positive customer relations. Demonstrated leadership in managing teams of up to 25, driving sales techniques, and ensuring operational excellence.
performed duties and responsibilities , with minimal supervision, which included but not limited to interacting as a team member with twenty loan officers and ten underwriters to insure the approval of loans, maintaining confidentiality of borrowers income and personal information,data entry of borrowers credit information, verifying borrowers assets, preparing files, submitting files to underwriting. confirming that loans meet federal government guidelines.
Oversaw daily operations of a retail store including but not limited to supervising up to twenty five associates, trained and managed associates in customer service and sales techniques, maintaining scheduling , payroll, stocking, cash office balancing, daily deposits, ordering merchandise, completed routine store inventory, interacting with customers to maintain customer satisfaction and the responsibility of opening and closing of the store.
Oversaw daily scheduling for cashiers, layaway, approved checks and refunds, approved paper work for gun sales, provided excellent customer service to disgruntled customers, participated as a team member with loss prevention, interacting with police department, assisted in filling out proper paper work, supervised employees in maintaining fully stocked shelves, cleanliness of assigned areas and excellent customer service.
Excellent Customer service
Positive attitude
Team player
Problem solver