Jennifer Hampton
Georgetown
Summary
Dedicated Medical Receptionist with over 18 years of experience managing patient scheduling and insurance claims. Known for strong customer relationship management skills and a commitment to maintaining HIPAA compliance, enhancing overall patient experience and office efficiency.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
ENT Specialists
Georgetown
08.2007 - Current
- Maintained patient records using electronic health record systems.
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in computer system.
- Managed patient scheduling and appointment confirmations efficiently.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Handled patient inquiries and provided information on services offered.
- Assisted in training new reception staff and provided guidance.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Coordinated communication between patients and medical staff effectively.
- Processed insurance claims and verified patient eligibility promptly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Assisted in training new reception staff and providing guidance as needed.
- Processed referrals for specialist care when requested by physicians or patients.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Organized waiting room furniture and materials for a tidy appearance. to maintain neat and organized space.
- Straightened up waiting room to maintain neat and organized space.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
High School Diploma -
Mayo Vocational Technical School
Paintsville, Ky 06-1991
Skills
- Electronic health records
- Insurance processing
- Patient scheduling
- Appointment management
- HIPAA compliance
- Medical terminology
- Patient engagement strategies
Timeline
Medical Receptionist
ENT Specialists
08.2007 - Current
High School Diploma -
Mayo Vocational Technical School