Jennifer Hansen
Versailles
Summary
Results-driven professional with strong customer service, active listening, and complaint handling skills. Proven ability to enhance customer satisfaction and streamline processes to achieve exceptional outcomes.
Overview
18
18
years of professional experience
Work History
CRC Specialist
Republic Services
Remote
08.2024 - Current
- Implemented best practices in customer service, contributing to increased client satisfaction levels.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Customer Service Advocate
Central KY Hauling
Lexington, KY
11.2018 - 08.2024
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shipping and Receiving Clerk
The Boot Store
Nicholasville, KY
11.2008 - 11.2018
- Coordinated inbound and outbound shipments, ensuring timely delivery to meet customer demands.
- Oversaw packing and labeling processes, maintaining compliance with shipping regulations.
- Streamlined receiving processes, reducing processing time through effective workflow management.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Education
No Degree - Psychology
University of Kentucky
Lexington, KYNo Degree -
Jessamine County High School
Nicholasville, KY05-1991
Skills
- Customer service
- Active listening
- Data entry
- Complaint handling
- Payment processing
- Professional telephone demeanor
Timeline
CRC Specialist
Republic Services
08.2024 - Current
Customer Service Advocate
Central KY Hauling
11.2018 - 08.2024
Shipping and Receiving Clerk
The Boot Store
11.2008 - 11.2018
No Degree - Psychology
University of Kentucky
No Degree -
Jessamine County High School