Professional Summary
Overview
Work History
Education
Skills
Timeline

Jennifer Harrison

Baptist Health Heart & Vascular Hub
Nicholasville
14
years of professional experience

Detail-oriented Referral Coordinator skilled in medical terminology, patient scheduling, and data entry. Ensures compliance with HIPAA regulations while enhancing operational efficiency through effective communication and accurate documentation.

Results-driven Referral Coordinator with a proven track record in managing patient referrals and electronic health records. Expertise in streamlining referral processes and maintaining accurate documentation, contributing to enhanced patient access and satisfaction.

Dedicated Referral Coordinator with strong communication and organizational skills. Experienced in facilitating collaboration between patients, providers, and insurance companies to ensure timely referrals. Committed to maintaining high standards of accuracy and compliance in healthcare documentation.

Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.

Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.

Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.

Efficient Referral Coordinator with 4 years of increasing responsibility in medical industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Interested in shifting career to Administration Assistant specialization.

Work History

Referral Coordinator

4 Years
Baptist Health Heart & Vascular Hub | 04.2022 - 04.2026
  • Coordinated patient referrals to ensure timely access to cardiovascular specialists.
  • Managed electronic health records for accurate tracking of patient information and appointments.
  • Facilitated communication between patients, providers, and insurance companies to streamline referral processes.
  • Developed and maintained referral tracking systems to enhance operational efficiency and accuracy.
  • Collaborated with clinical staff to resolve referral-related issues promptly and effectively.

Business Development Customer Support

3 Months
Rod Hatfield Chevrolet | 01.2022 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Technical Support Advisor

2 Years 5 Months
Conduent of Lexinton | 08.2019 - 01.2022
  • Resolved customer inquiries efficiently through various communication channels, enhancing overall client satisfaction.
  • Diagnosed technical issues using remote support tools, providing timely solutions to end-users.
  • Documented troubleshooting processes and resolutions in knowledge base for future reference and training purposes.
  • Collaborated with cross-functional teams to improve service delivery and streamline support operations.
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.

Chef/Sales Associate

4 Months
BP Mini Mart | 02.2019 - 06.2019
  • Enhanced customer satisfaction through effective communication and prompt service delivery.
  • Managed inventory levels, ensuring product availability and organization of stock displays.
  • Trained new team members on sales techniques and operational procedures to ensure consistency.
  • Developed promotional displays that increased product visibility and drove sales growth.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Rural Mail Carrier Associate

4 Years 2 Months
United States Post Office | 12.2013 - 02.2018
  • Delivered mail efficiently to rural areas, ensuring timely service and customer satisfaction.
  • Operated postal vehicles while adhering to safety regulations and traffic laws.
  • Sorted and organized mail for accurate delivery routes, enhancing operational efficiency.
  • Assisted in training new associates on mail delivery procedures and vehicle operation.
  • Maintained accurate records of deliveries and reported any issues to management promptly.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.

Production Worker

4 Months
Hitachi of Berea | 08.2013 - 12.2013
  • Operated and maintained production machinery to ensure efficient workflow.
  • Assembled components according to specifications, ensuring quality standards were met.
  • Collaborated with team members to troubleshoot equipment issues, minimizing downtime.
  • Monitored inventory levels and reported discrepancies to management for timely resolution.

Amazon Fulfillment Center

5 Months
Stower/Customer Returns | 10.2012 - 03.2013
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School Diploma

Lincoln County High School | Stanford, KY | 05-1988

Skills

Pre-authorizations
Insurance verification
Medical terminology
Multi-line phone proficiency
Patient scheduling
Medical terminology knowledge
Data entry proficiency
Appointment scheduling
Follow-up coordination
Scheduling software
Accurate documentation
HIPAA regulations
Notetaking and documentation
Database management
Physician authorizations
Record preparation
Google suite proficiency
Caseload management

Timeline

Referral Coordinator

Baptist Health Heart & Vascular Hub
04.2022 - 04.2026Read More

Business Development Customer Support

Rod Hatfield Chevrolet
01.2022 - 04.2022Read More

Technical Support Advisor

Conduent of Lexinton
08.2019 - 01.2022Read More

Chef/Sales Associate

BP Mini Mart
02.2019 - 06.2019Read More

Rural Mail Carrier Associate

United States Post Office
12.2013 - 02.2018Read More

Production Worker

Hitachi of Berea
08.2013 - 12.2013Read More

Amazon Fulfillment Center

Stower/Customer Returns
10.2012 - 03.2013Read More

Lincoln County High School

High School Diploma
Read More
Jennifer Harrison