Jennifer Hernandez
Lexington
Summary
Detail-oriented professional with vast experience providing reliable and efficient administrative support and demonstrated strengths in customer service. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships. Accommodating and helpful team player with positive attitude and familiarity with CRM systems and practices.
Overview
10
10
years of professional experience
Work History
Sales Administration Assistant
Bauducco Foods Inc
01.2023 - 05.2025
- Performed data entry tasks, including entering customer orders into computer system accurately
- Created reports summarizing sales performance data for management review
- Developed strong organizational skills by tracking orders, maintaining inventory records and preparing invoices
- Managed customer accounts through accurate record-keeping and updated information on a regular basis.
Data Entry Clerk
Sentury Tire USA
11.2021 - 01.2023
- Updated existing databases with new entries on a regular basis.
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
- Maintained data entry requirements by following data program techniques and procedures.
Customer Service Representative
Melia Cayo Coco Hotel
11.2016 - 05.2019
- Handled customer complaints and inquiries in a courteous and efficient manner
- Collaborated across departments to resolve customer-related issues
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Tryp Cayo Coco Hotel
01.2015 - 11.2016
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
Diploma - Tourism management
Formatur
05.2017
Bachelor of Arts (B.A.) - Social Communication
University Marta Abreu of Las Villas
07.2011
Skills
- Administration Assistance
- Data Entry
- CRM System Experience
- Microsoft Office proficiency
- Customer service and support
- Call Management
Language
Spanish Native
English Fluent
Timeline
Sales Administration Assistant
Bauducco Foods Inc
01.2023 - 05.2025
Data Entry Clerk
Sentury Tire USA
11.2021 - 01.2023
Customer Service Representative
Melia Cayo Coco Hotel
11.2016 - 05.2019
Customer Service Representative
Tryp Cayo Coco Hotel
01.2015 - 11.2016
Bachelor of Arts (B.A.) - Social Communication
University Marta Abreu of Las Villas
Diploma - Tourism management
Formatur
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