Jennifer Horton
Bowling Green
Summary
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
17
17
years of professional experience
Work History
Client Service Representative
PathGroup
Nashville, TN
08.2020 - Current
- Provided exceptional customer service through effective communication and problem-solving skills.
- Managed client inquiries efficiently, ensuring timely resolution and satisfaction.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained and mentored new staff on company policies and client interaction protocols.
- Developed standard operating procedures to streamline client onboarding experiences.
- Led initiatives to increase client retention through personalized follow-up strategies.
Home Health Aide
Self-Employed
Nashville, TN
03.2019 - 08.2020
- Developed individualized care plans based on client needs and health conditions, ensuring tailored support.
- Monitored and recorded vital signs, reporting changes to healthcare professionals for timely intervention.
- Assisted clients with mobility and physical exercises, promoting independence and mobility improvement.
- Provided personal care assistance to clients in daily living activities, enhancing quality of life.
PCT (Patient Care Technician)
The Little Clinic
White House, TN
02.2009 - 03.2019
- Provided direct patient care, ensuring comfort and safety during examinations.
- Assisted healthcare professionals with medical procedures and patient assessments.
- Monitored vital signs, documenting changes and reporting abnormalities to nursing staff.
- Educated patients on treatment plans, medications, and follow-up procedures for better health outcomes.
- Mentored new technicians on best practices in patient handling and equipment usage.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
Education
Bachelor's - Business Administration
Columbia Southern University
Orange Beach, AL07-2020
Skills
- Phone etiquette
- Patient care
- Anatomy knowledge
- Microsoft Office
- Customer support
- Customer focus
- Call center experience
- Client relations
- System documentation
- Meeting deadlines
- Complaint handling
- Escalation management
- Data entry
- Microsoft office
- Complaint resolution
- Document and records management
- Multitasking and organization
- Computer skills
- HIPAA regulations
- Medical terminology
- Managing patient records
- Patient scheduling
Timeline
Client Service Representative
PathGroup
08.2020 - Current
Home Health Aide
Self-Employed
03.2019 - 08.2020
PCT (Patient Care Technician)
The Little Clinic
02.2009 - 03.2019
Bachelor's - Business Administration
Columbia Southern University