Jennifer Lanham

Monitored client progress toward established goals through regular contact in person and via phone.

• Collaborated with multidisciplinary teams to create comprehensive care plans for clients.
• Coordinated referrals to community agencies for housing, job training, and mental health services.
• Educated clients on available community resources, including employment and housing assistance.
• Assisted clients in obtaining necessary identification documents for accessing benefits.
• Informed family members about supports available for individuals transitioning to home settings.
• Advocated for clients to secure essential resources from government agencies or private providers.
• Developed individualized service plans with measurable objectives in collaboration with clients.

• Oversee all areas of HR within an automotive manufacturing plant. Provide guidance to the leadership team while creating solutions to everyday employee relations issues. Manage Benefits, Payroll, Recruiting and Retention, as well as plant metrics and employee engagement. Manage LOA’s, FMLA, STD and LTD. Drive performance reviews for both hourly and salary employees. Responsible for daily, weekly and monthly reports as well as communicating to the plant in quarterly town halls. Provide operations with an overall hiring plan for temp, direct labor, indirect labor and salary personnel monthly. Lead team in improvement in employee relations using results from yearly employee engagement survey. Provide specific strategic initiatives to reduce turnover, improve retention, and communicate changes to associates.

• Responsible for overseeing all HR functions with multiple sites with Security Clearance. Manage five direct reports in daily operations of multi-federal contract manufacturing facility requiring Security Clearance. Oversee all aspects of staffing, recruiting, employee development, and communications of over 700 employees housed in Kentucky and Washington, DC locations.
• Collaborate with Business Partners to develop policies to align with overall goals.
• Project FTE needs based on attrition and contract needs.
• Research, develop and instruct training for management for a changing culture based on best practice approaches in the industry.
• Directly and confidentially conducted investigations around various issues.
• High degree of change management experience with numerous company buyouts throughout my career.

• Oversee strategic HR goals relevant to all aspects of human resources including, but not limited to training, staffing, recruiting, benefits, payroll, site-based policy’s, disciplinary procedures, and employee development.
• Mentor, train, develop supervisors and management staff with regards to employee relations and legal issues. Communicate clear expectations and goals for employee development with documented results. Maintain zero EEOC claims and maintain a non-union workforce.
• Counsel site leadership on employee relations, organizational development, legal and compliance issues. Conduct various training modules to staff monthly.
• Strategically developed yearly performance reviews with specific rating guidelines for supervisors and managers. This was created to ensure performance was based on company goals and to maintain fair, relevant, non-subjective ratings for employees in order to adequately reward our top performers. By adding specific needed activities to the reviews, we increased employee engagement in Safety and Quality by over 100% and increased employee morale by having a more fair system for all employees. This also enabled us to have a better transition in succession plans.
• Administer all FMLA, ADA, Disability and Worker’s Compensation Claims. Investigate any egregious claims and work with agencies towards resolutions while advocating for employees on legitimate claims. Have a track record of winning 90% of all filed Unemployment claims.
• Completed a job analysis for every position at the site which created more relevant job descriptions and enabled better recruiting criteria to find the “best fit” candidates. Decreased turnover rate from 30% to 10%.
• Researched and submitted Wage Analysis to Corporate Team based on National wages and KY State Wages. Successfully achieved wage increases for site.
• Conducted employee surveys to address any issues and determine climate of workforce. Used findings of the survey to decrease gaps in employment satisfaction. Improved retention rate by 20%.

• Maintained personnel records in accordance with applicable laws and regulations while ensuring confidentiality of information.
• Advised supervisors on legal requirements related to hiring practices such as background checks or drug testing protocols.
• Created and implemented employee onboarding processes, including new hire paperwork, orientation materials, and training programs.
• Drafted offer letters for new hires which included salary details and benefit packages.
• Conducted recruitment activities such as job postings, interviewing candidates, and reference checks.
• Assisted with benefits administration including open enrollment periods, health insurance changes, 401 contributions, and COBRA compliance.

• Monitored student progress throughout the semester to identify areas of improvement or additional resources needed.
• Participated in professional development workshops related to teaching strategies or best practices.
• Organized lectures, assignments, and assessments to ensure course objectives were met.
• Maintained accurate records of grades for all students enrolled in the course.
• Assessed student performance through tests, quizzes, and assignments.
• Created and updated syllabi for each semester's classes.
• Prepared lesson plans and materials prior to each class session.

• Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
• Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
• Assisted with special projects such as researching topics or creating presentations for management review.
• Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Prepared monthly financial statements according to established deadlines.
• Processed accounts payable and receivable transactions accurately within set timeframes.
• Conducted focus groups with employees to gain insights into their needs and preferences for engagement activities.
• Scheduled or conducted new employee orientations.

• Monitored inventory levels and reordered materials as necessary.
• Developed strategies for improving efficiency in warehouse operations.
• Identified obsolete or expired products for disposal according to company policies.
• Provided timely updates to management regarding inventory levels, trends.
• Managed inventory levels to ensure timely availability of materials for production schedules.
• Facilitated communication between production, procurement, and warehouse teams to ensure smooth operations.
• Prepared and maintained detailed reports on material availability, lead times, and potential shortages.