Jennifer Rodgers
Lexington,KY
Summary
Skilled Nursing Facilities Accounts Receivable Specialist with almost 2 years of experience supporting the corporate office in the revenue cycle management function to ensure timely billing, systematic follow up for payments, and cash posting.
Customer Service Management Professional with 10+ years of talent development and customer relations experience in the retail sector. Recognized for demonstrating a natural aptitude for growing successful sales team through training and continual encouragement, as well as for facilitating operations in alignment with the company’s brand and mission. Professional focal points include operations management, strategic planning, sales strategy, and team building.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Specialist/Cash Posting Specialist
Exceptional Living Centers
2022.12 - Current
- Responsible for the posting of payments from insurance companies, patients, and any third-party payers to patient accounts.
- Knowledge/Experience in medical billing and collections software posting.
- Knowledge of Explanation of Benefits (EOBs) and revenue cycle medical and insurance terminology.
- Ensures all payments are posted accurately and timely without errors.
- Maintains a working knowledge of insurance protocols and reimbursement charges.
- Researches closely with the billing team to locate missing remittances.
- Assist in the AR monthly close process.
- Proficient in relevant computer software including Point Click Care and Microsoft Office Suite.
- Thoroughly completed Additional Documentation Requests (ADR) as needed for all facilities.
- Prepare, bill, and follow up on claims ensuring timely and proper reimbursement.
- Review and work all agings weekly.
- Provide complete and accurate documentation for any write-offs.
Therapy Authorizations Specialist
Exceptional Living Centers
2023.02 - 2023.06
- Initiates and coordinates prior authorizations per payer guidelines prior to services being rendered.
- Reviews clinical information and supporting documentation for outpatient or Part B services authorization denials to determine and perform retro authorizations, reconsiderations or appeal actions to defend the revenue.
- Documents all authorization information accurately as necessary to produce a clean transaction with the payer.
- Responsible for managing/setting up peer to peers and/or appeals for providers in a timely and professional manner according to individual plan guidelines.
- Track assigned facilities prior authorizations caseload daily to ensure prior authorization recertification is submitted timely if needed.
Banking Specialist
USAA Bank
2022.04 - 2022.12
- Helped customers prepare documents required to complete transactions and process requests.
- Cross-sold a wide range of services and products to increase new business and expand existing customer relationships.
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Identified customer desires and goals through needs-based sales tactics.
- Opened new accounts and made changes to existing accounts.
- Executed wire transfers, stop payments, and account transfers.
Patient Care Advocate
Humana Pharmacy
2021.10 - 2022.01
- Ability to navigate through multiple computer applications with speed and accuracy.
- Ability to work with members to resolve inquiries.
- Provided troubleshooting assistance to members.
- Ability to accept and implement coaching and feedback to achieve individual and team performance goals.
- Maintained a high level of world-class customer service/professionalism to a wide range of members.
- Assisted with ordering and tracking life-saving medications.
- Assisted members with navigating health insurance benefits.
Assistant Store Manager
Justice
2017.05 - 2020.12
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired, and trained associates.
- Managed and achieved financial metrics and goals.
- Assisted with leading change initiatives.
- Assisted in planning and executing floorsets.
Leasing Agent
Man O' War Crossing Apartments
2016.01 - 2017.05
- Met with prospective tenants to show property, explain terms of occupancy, and provide information about local area.
- Had prospective tenant complete application and secure deposit.
- Direct collection of monthly assessments, rental fees, and deposits.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Home Department Supervisor/Key Manager
Gordmans
2013.07 - 2017.05
- Trained, coached, and developed associates in the Home Department to ensure the department was merchandised according to company standards and met department sales metrics.
- Merchandised home products, set floor and window displays, executed department promotions to drive sales.
- Interviewed prospective associates and assisted in the onboarding process.
- Excellent time management between Department Head and Key Manager responsibilities.
Misses Department Sales Associate
Kohl's
2010.09 - 2012.12
- Kept Misses Department and fitting room areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer satisfaction.
- Stocked merchandise, clearly labeled items and arranged according to size and color, and prepared attractive displays.
- Managed promotional in-store signage and displays and restocked merchandise from returns or dressing rooms.
- Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in Misses Department.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales number.
Sales Associate
JCPenney
2008.10 - 2009.06
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Delivered high level of assistance by locating products and checking store system for merchandise at other stores.
- Recommended accessories and complementary purchases to boost revenue.
Teacher
La Petite Academy
2007.07 - 2008.11
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Designed dynamic lesson plans based on student interests to increase overall student development.
- Supported student physical, mental and social development using classroom games and activities.
Assistant Teacher
Berea College Child Development Laboratory
2006.07 - 2007.07
- Prepared learning materials, helping teachers prepare for daily instruction.
- Supported student learning objectives through personalized and small-group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Documented student progress and communicated with parents to keep them informed.
- Maintained safety and security by overseeing students in recess environments.
Education
Bachelor of Science - Child & Family Studies
Berea College
Berea, KYSkills
- Operational Efficiency
- Policy Development and Enforcement
- Hiring and Onboarding
- Business Leadership
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Talent Development
- Data Analysis
- Layout Planning
- Sales Coaching
- Research and due diligence
- Insurance Follow-up
- Accurate payment posting
- Claims Processing
- Accounts Receivable Software
- Medical Billing
Timeline
Therapy Authorizations Specialist
Exceptional Living Centers
2023.02 - 2023.06
Accounts Receivable Specialist/Cash Posting Specialist
Exceptional Living Centers
2022.12 - Current
Banking Specialist
USAA Bank
2022.04 - 2022.12
Patient Care Advocate
Humana Pharmacy
2021.10 - 2022.01
Assistant Store Manager
Justice
2017.05 - 2020.12
Leasing Agent
Man O' War Crossing Apartments
2016.01 - 2017.05
Home Department Supervisor/Key Manager
Gordmans
2013.07 - 2017.05
Misses Department Sales Associate
Kohl's
2010.09 - 2012.12
Sales Associate
JCPenney
2008.10 - 2009.06
Teacher
La Petite Academy
2007.07 - 2008.11
Assistant Teacher
Berea College Child Development Laboratory
2006.07 - 2007.07
Bachelor of Science - Child & Family Studies
Berea College
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