Jennifer L. Williams

• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Streamlined account management processes for increased efficiency and improved client retention rates.
• Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
• Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.

* Worked with existing AutoFi clients with consultative training pertaining to Digital Retail services.

*. Manage book of business within the Automotive space demonstrating the complete understanding of the operations of an Automotive dealership sales department or BDC, with experience of managing the digital consumer interaction of an automotive dealership to a point of delivery.

*. Demonstrate understanding to consult and train customer base on best practice digital sales processes, operating practices, digital marketing vendors and CRM software tools.

*. Account management and consulting with dealership variable operations, including but not limited to: Dealership Owners, Dealer Principles, F&I, Sales, Sales Management,processes, software, and performance reporting systems.

• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Presented key decision-makers with new and updated account strategies.
• Prospected new clientele through networking, cold calling, canvassing and referrals.
• Upsold special packages while preparing quotes for potential clients.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Drove new business development through qualifying leads, building relationships and executing strategic sales.

• Managed a portfolio of over 300 business clients for business branch of Staples totaling over $1,500,000 in sales.
• Oversaw accounts to maintain consistent and increased monthly spend.
• Introduced different lines of business offered by Staples Advantage including: Furniture, Technology, Facilities and Janitorial.
• Negotiated prices, terms of sale and service agreements.
• Participated in sales forecasting, goal setting and performance reporting for all accounts.
• Utilized SalesForce for all daily activity and planning.

• Work with automotive clients over 3 state territory to convert website visitors to prospective customers via online communication software of Contact At Once.
• Generate revenue by working with auto dealers to implement Contact At Once software on desktop and mobile websites.
• Generate additional revenue through current Contact At Once clients by upselling products based on client needs.
• Work with Contact At Once dealer customers to ensure products and services are satisfactory and utilized.

• Marketed and sold solutions and services to stakeholders across multiple levels of organization.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Drove new business development through qualifying leads, building relationships and executing strategic sales.
• Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
• Prepared forecasts and mapped resources to most valuable opportunities.
• Met and exceeded service level goals by identifying and achieving standards and expectations.