Jennifer Williams
Lexington
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Patient Relations Manager
Oak Street Health
04.2023 - Current
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered and verified patient records before triage with most up-to-date information.
- Checked patient insurance, demographic, and health history to keep information current.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Welcome Coordinator
Oak Street Health
04.2022 - 04.2023
- Directed individuals to desired locations and offered relevant details such as operations hours and transportation options.
- Updated daily records with visitor numbers, messages, and other trackable details.
- Provided incoming visitors and guests with friendly and knowledgeable service.
- Restocked employee and guest supplies.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Representative
AT&T
09.2020 - 03.2022
- Assist customers via phone with billing issues for any AT&T or Directv services.
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Contact Center Rep 1
Advocate Healthcare
04.2019 - 09.2020
- Assist customers with scheduling doctor’s appointment, requesting medication refills and corresponding with physicians.
Warehouse Worker
FedEx
08.2019 - 12.2019
- Work in the warehouse assisting with package handling and loading and unloading trucks.
Customer Service Representative
LaSalle Network
03.2018 - 02.2019
- Assist customers via telephone with inquiries regarding claim status and placing new claims using home warranty.
- Referred unresolved customer grievances to designated departments for further investigation.
- Answered a constant flow of customer calls with up to 150 calls in queue.
Education
Medical billing and coding certification -
BIR Training Center
08.2013
GED - program
Kennedy King College
08.2008
Skills
- Call center operations
- Data integrity
- Problem solving
- Persuasive speaking
- Customer inquiries
- Active listening
- Team player
- Medical terminology
- Electronic health records
- Patient relations
- Manage records
- Medical billing
- Teamwork and collaboration
- Team building
Timeline
Patient Relations Manager
Oak Street Health
04.2023 - Current
Welcome Coordinator
Oak Street Health
04.2022 - 04.2023
Customer Service Representative
AT&T
09.2020 - 03.2022
Warehouse Worker
FedEx
08.2019 - 12.2019
Contact Center Rep 1
Advocate Healthcare
04.2019 - 09.2020
Customer Service Representative
LaSalle Network
03.2018 - 02.2019
GED - program
Kennedy King College
Medical billing and coding certification -
BIR Training Center
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