Jeremy Brentzel
Taylorsville
Summary
IT professional with experience and extensive training in the Kentucky Army National Guard, specializing in network security and customer service. Demonstrated proficiency in Windows and Linux systems, effectively resolving technical issues while maintaining organized documentation. Strong problem-solving skills and commitment to excellence drive optimal performance and user satisfaction in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Field Service Technician
Commonwealth Office of Technology
Frankfort
08.2025 - Current
- Installed and configured computer hardware, software, and drivers for optimal performance.
- Provided technical support to end-users, resolving issues efficiently.
- Maintained organized records while managing multiple tasks in fast-paced settings.
- Delivered "white glove" customer service during on-site installations.
Signal Support Specialist (25U)
U.S. Army National Guard
05.2021 - Current
- Installed, maintained, and troubleshot Signal support equipment and terminal devices.
- Operated and maintained designated radio and data distribution systems.
- Conducted preventive maintenance checks on assigned vehicles and power generators.
- Provided technical assistance and training for user-operated automation and communications equipment.
- Prepared maintenance and supply requests for unit-level Signal support.
- Maintained selected electronic devices to ensure optimal functionality.
- Assisted in CyberShield Red/Blue Team operations by conducting vulnerability assessments, monitoring simulated adversary activity, and supporting defensive measures to strengthen network security posture.
- Monitored, troubleshot, and maintained critical network infrastructure to ensure secure, reliable connectivity across mission systems; applied updates and security patches to minimize vulnerabilities and downtime.
Help Desk Technician
Spencer County Public Schools IT Department
08.2018 - 03.2020
- Provided first-level technical support to students, teachers, and staff across four schools
- Resolved common hardware/software issues on Chromebooks, Windows laptops, and classroom devices
- Documented support tickets using Spiceworks and tracked resolutions
- Assisted with account/password management in Active Directory
Education
B.S. - Information Communication Technology, Computer Science
University of Kentucky
Lexington, KY05.2025
Skills
- Role-based access control
- ISO 27001 compliance knowledge
- DAST tools familiarity
- NIST standards knowledge
- Red and blue team operations
- Network security
- Signal operations
- Windows and Linux systems
- Wireshark analysis
- Cisco Packet Tracer proficiency
- Snort intrusion detection
- Active Directory management
- C programming
- Python development
- Bash scripting
- Java programming
- SQL database management
- PHP development
- Perl scripting
- HTML coding
Awards
- Resident Advisor of the Year
- ICT Junior of the Year
- Lambda Pi Eta
- Secret Security Clearance
Accomplishments
- ICT Junior of the Year
- Resident Advisor of the Year
- Lambda Pi Eta Honors Society
Certification
- Secret
References
References available upon request.
Timeline
IT Field Service Technician
Commonwealth Office of Technology
08.2025 - Current
Signal Support Specialist (25U)
U.S. Army National Guard
05.2021 - Current
Help Desk Technician
Spencer County Public Schools IT Department
08.2018 - 03.2020
B.S. - Information Communication Technology, Computer Science
University of Kentucky
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