Jeremy Galloway
Louisville
Summary
Dynamic investment management professional with a strong record at ADP Retirement Services, successfully elevating close rates from 12% to 40%. Demonstrates expertise in client relationship management and financial analysis, facilitating substantial asset growth and improved service delivery. Known for strategic problem-solving abilities and effective leadership in challenging environments. Seeks to leverage skills to drive further success in investment management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager, Investment Services
ADP Retirement Services
Louisville
12.2018 - Current
- Promoted to the role of Manager Investment Services, overseeing 5 investment professionals responsible for supporting ADP's Investment platforms in sales opportunities
- Oversaw Sales Open Fund Architecture Teams to record-high volume, monitoring key metrics including close rate, average plan size, advisor demographics, and service level agreement satisfaction rate
- Led Investment Sales team to significantly increase close rate on Open Fund Architecture platform from 12% to 40% over multiple years and increase assets under administration to over $72bb
- Continued work on large sales opportunities, escalating key account service opportunities and achieving exceptionally high engagement ratings
- Delivered critical contributions to transform Retirement Services division
- Analyzed current systems and infrastructure, providing recommendations for enhancements
- Recommended leveraging industry trends for organizational advantage
- Built relationships with external partners, vendors, and customers to foster collaboration
- Served as FINRA principal for the Team
Sr. Investment Sales Consultant
ADP Retirement Services
Louisville
12.2014 - 12.2018
- Served as de facto Team Lead of 6 Investment Sales Professionals who supported ADP's Open Fund Architecture platform
- Engaged in hundreds of sales finals presentations, both in person and virtually
- Assisted team workflow with over 600 investment line-up requests per month
- Helped manage relationships with several key mutual fund partners
- Evaluated client needs to propose suitable resolutions
Sr. Internal Sales Consultant
ADP Retirement Services
Louisville
10.2011 - 12.2014
- Manage sales support process for highly successful MARSDM Team in their pursuit of leading the organization in sales, while ensuring regulatory compliance
- Utilized sales, marketing, and compliance background to focus on high reward viable opportunities
- Approve and present to ADP Sales Force and potential clients fund analytics documents comparing ADP offering to that or our competitors
- Increase sales performance by identifying, developing, and presenting business solutions
- Utilize position as team Lean / Six Sigma SME to increase Team efficiency via process improvements and product enhancements
Client Services Relationship Specialist
ADP Retirement Services
Louisville
09.2009 - 10.2011
- Managed workflow, research, outreach, and retention of 'at risk' and transferring Small Market 401 K plans
- As a means of retaining revenue, utilized competitor product insight, pricing reviews, fund changes, Product to Product availability, and other creative means to retain small market clients
- Received multiple CSM recognition awards during 1.5 years as CSM and assumed additional responsibilities in investment services that led to a promotion as full-time Investment Consultant
- Provided World Class Service to ADP’s 401 k Recordkeeping Clients by assisting them in navigating challenges associated with required Year End Discrimination Testing, Department of Labor Filings, and all other aspects of 401 k plan recordkeeping
Senior Contract Issuance Coordinator
Aegon Institutional Markets
Louisville
03.2006 - 03.2009
- Member of four-person team that managed all aspects of the preview, creation, assembly, and quality control of extraordinarily complex financial contracts, valued at $3mm- $1bb each
- Contract issuance required review of all applicable terms, creation of draft documents, establishing all financial terms and considerations, submitting final draft for legal, peer, and marketing review, and obtaining executed contracts
- Managed operational relationships of most profitable asset spread customers
- Lead $5 billion asset retention and revenue creation project by creating a new platform which allowed for monthly market sensitive pricing
New Business Team Leader
Integrity Life Insurance Company
Louisville
06.2002 - 03.2006
- Held increasing levels of responsibility in operations and marketing departments, culminating in management of 10 associates responsible for intra-departmental goals of the Annuity Operations Department to ensure process improvement, increased revenues, and expense reduction
- Implemented corporate objectives to plan, coordinate, and direct workflow by monitoring statistical reports, time service and quality, and through contact with customers
Independent Marketing Accounts Manager
Integrity Life Insurance Company
Louisville
06.1998 - 06.2002
- Exceeded Independent Marketing Organization’s respective $125 million and $140 million sales goals for 2001 and 2002 by managing relationships for the Independent Marketing Channel's most profitable customers, increasing organization's agent base through serving as the primary project and problem resolution specialist, and developing new products
- Managed client relationships of most profitable fixed and variable annuity Managing General Agencies
Education
Bachelor of Science - Economics
Centre College
Danville, KYMBA -
Indiana University
New Albany, INSkills
- Investment management
- Financial analysis
- Client relationship management
- Investment Professional
- Client retention
- Problem-solving aptitude
- Effective investment decisions
- Retirement industry trends
- Partnerships
- Client service
- Leadership
- Policy implementation
- Collaborative team engagement
- Investment support
- Employee Recruitment and Retention
Certification
- FINRA Series 6, 26 & 63
- Previously held KY State Life Insurance w/Variable Annuity authority
- Previously CFS designation
References
References available upon request.
Qualifications Summary
Performance-driven, insightful Investment Professional and Leader with a proven ability to achieve and exceed business-development, revenue-generation, and client retention goals, in various market environments. Skilled at consulting with clients and advisors to help guide them towards effective investment decisions relating to company retirement plans and fiduciary responsibilities related to plan investments. Relationship-development expertise that complements the ability to build solid partnerships and drive client retention, while exploring additional business opportunities. Comprehensive knowledge of and experience in, investment related retirement plan concerns, including mutual funds and collective trust investment details, recordkeeping, client service, plan and investment pricing, and retirement industry trends. Proven leadership and team-building skills, coupled with the ability to manage client relationships while providing investment support for clients and partners.
References
References available upon request.
Timeline
Manager, Investment Services
ADP Retirement Services
12.2018 - Current
Sr. Investment Sales Consultant
ADP Retirement Services
12.2014 - 12.2018
Sr. Internal Sales Consultant
ADP Retirement Services
10.2011 - 12.2014
Client Services Relationship Specialist
ADP Retirement Services
09.2009 - 10.2011
Senior Contract Issuance Coordinator
Aegon Institutional Markets
03.2006 - 03.2009
New Business Team Leader
Integrity Life Insurance Company
06.2002 - 03.2006
Independent Marketing Accounts Manager
Integrity Life Insurance Company
06.1998 - 06.2002
Bachelor of Science - Economics
Centre College
MBA -
Indiana University
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