Jeremy Gaunce
Cynthiana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Experienced loan officer with over 5 years of experience in financing. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated loan professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced with handling diverse claims processes and resolving complex issues efficiently. Uses analytical skills and customer service expertise to ensure smooth claims management. Knowledge of industry regulations and best practices.
Professional claims specialist prepared to bring substantial experience to new role. Known for effectively managing claims and enhancing customer satisfaction. Strong focus on team collaboration and reliable in adapting to changing needs. Expertise in problem-solving and detail management.
Overview
13
13
years of professional experience
Work History
Claims Generalist Associate
Progressive Casualty Insurance
11.2023 - Current
- Analyzed claims data to identify discrepancies and recommend resolutions.
- Processed insurance claims efficiently, ensuring compliance with company policies and procedures.
- Collaborated with cross-functional teams to enhance claims processing workflows and improve accuracy.
- Mentored junior associates on best practices in claims management and customer service techniques.
- Resolved complex claim issues by engaging directly with clients, providers, and underwriting teams for effective solutions.
- Managed high-volume caseloads while consistently meeting deadlines and maintaining quality standards for claim submissions.
- Reduced time spent on repetitive tasks by developing and implementing streamlined claims management procedures.
- Conducted training sessions for new hires, fostering a knowledgeable workforce capable of managing complex claims issues efficiently.
- Analyzed insurance claims to ensure compliance with policies and regulations.
- Evaluated damage reports and determined appropriate settlements for claims.
- Collaborated with policyholders to gather necessary documentation and information.
- Mentored junior adjusters on best practices and industry standards.
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
Personal Loan Specialist
OneMain Financial
09.2017 - 11.2023
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendations.
- Successfully closed average of Number loans per month.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Developed prospects for new loans by conducting Number cold calls weekly.
Sales Manager
Aaron's Sales And Lease
06.2015 - 09.2017
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
Customer Account Manager
Aaron's Sales And Lease
04.2013 - 06.2015
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Collected and analyzed data to learn more about consumer behavior.
- Developed new employees and on-going performance assessment of current employees.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Evaluated customers' potential needs to make appropriate recommendations.
Education
Bachelor Of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2022
Skills
- Financial analysis aptitude
- Multitasking Abilities
- MS Office
- Analytical and Critical Thinking
- Excellent Interpersonal Communication
- Planning and Coordination
- Written Communication
- Active Listening
- Teamwork and Collaboration
- Critical Thinking
- PPE Compliance
- Organization and Time Management
- Self-Motivated
- Credit
- Risk management assessments
- Sales expertise
- Loans
- Banking
- Relationship building and management
- Team Player
- Financial services
- Business development and planning
- Strategic account development
- Order management
- Sales processes
- Relationship building
- Strategic planning
- Time management
- Analytical problem solver
- Accomplished manager
- Coaching and mentoring
- Decisive
- Operations
- Product and service sales
- Sales operation
- Marketing strategy
- Account management
- Staff Management
- New Business Development
- Verbal and written communication
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Team collaboration
- Advanced oral and written communication skills
- Decision-making
- Settlement negotiation
- Risk assessment
- Caseload management
- Policy interpretation
- Casualty and property loss
- Regulatory compliance
- Policy investigations
- Damage assessment
- Best practices implementation
- Accident scene investigations
- Advanced computer skills
- Kentucky claims adjuster license
- Data analysis
- Innovation and creativity
- Risk management
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Empathy and patience
- Negotiation techniques
- Conflict resolution
- Ethical judgment
- Workflow management
- Liability assessment
- Underwriting
- Claims investigations
- Claims negotiation
- Exposure analysis
- Insurance policy coverage expertise
- Insurance fraud expertise
- Claims file documentation
- Repair services coordination
- Settlement management
- Insurance regulations
- Kentucky and Arkansas claims guidelines
- Customer service and support
- Computer skills
- Negotiation and mediation
- Claims adjustment
- Team leadership
- Claims
- Liability determination
- Claims evaluation
- Coverage determination
- MS office
- Settlement negotiations
- Report and records review
- Team Training
- Payment processing
Timeline
Claims Generalist Associate
Progressive Casualty Insurance
11.2023 - Current
Personal Loan Specialist
OneMain Financial
09.2017 - 11.2023
Sales Manager
Aaron's Sales And Lease
06.2015 - 09.2017
Customer Account Manager
Aaron's Sales And Lease
04.2013 - 06.2015
Bachelor Of Science - Business Administration
Southern New Hampshire University