Jeremy Quave

Analyzed client accounts to guarantee alignment with KYC/AML standards, encompassing proper identification, source of wealth validation, sanctions list screening, negative news checks, and assessment of account activity for intended purposes.

Assisted clients with technical problems related to online banking and general account questions.
Adapted customer service approach from phone support to online chat formats.
Provided training sessions for new colleagues, enhancing team efficiency and knowledge.
Engaged in performance coaching for peers to elevate service standards.

Instructed beginning and intermediate band, as well as elementary music classes.
Worked with colleagues to incorporate classroom learning into practical musical experiences.

Manage processing of claims related to lost, stolen, and damaged cellular devices; evaluate and implement innovative processes to improve claim handling procedures.

Oversaw regional collegiate chapters to ensure compliance with governing rules and regulations.
Organized and facilitated chapter gatherings to promote collaboration within the region.
Monitored adherence to national fraternity guidelines across all chapters.
Coordinated communication strategies to foster engagement among collegiate leaders.
Implemented risk assessment procedures to identify and mitigate potential issues.
Developed community outreach initiatives to strengthen chapter presence and involvement.
Facilitated training sessions for chapter leaders to enhance leadership skills.
Evaluated chapter performance metrics to drive continuous improvement.

esolved billing inquiries and provided technical support for television set top boxes.
Troubleshot connectivity issues to enhance customer experience.
Scheduled field technician installations and repair appointments efficiently.
Maintained high standards of customer service throughout interactions.
Handled sales inquiries to promote additional services and products.
Collaborated with team members to streamline support processes.
Utilized problem-solving skills to address customer concerns promptly.

Directed ensembles in concert and athletic performances, enhancing artistic expression.
Instructed AP Music Theory course, preparing students for AP Exam success.
Delivered general music education through lectures, demonstrations, and project-based learning.
Collaborated with colleagues on departmental performances, integrating music, art, and drama.