Jeri Flowers
Salvisa
Summary
Dynamic Assistant General Manager at Quality Inn & Suites with expertise in operations management and staff development. Achieved increased occupancy rates through strategic promotional initiatives and enhanced guest satisfaction by implementing quality assurance processes. Proven leader skilled in team motivation and employee relations, driving continuous improvement and operational efficiency.
Overview
2012
2012
years of professional experience
Work History
Assistant General Manager
Quality Inn & Suites
- Supported daily operations by coordinating staff schedules and managing front desk activities.
- Assisted in implementing quality assurance processes to enhance guest satisfaction and operational efficiency.
- Facilitated training sessions for new employees, promoting adherence to company standards and procedures.
- Monitored inventory levels, ensuring timely supply orders to maintain service continuity and guest experience.
- Collaborated with management to develop promotional strategies that increased occupancy rates during off-peak seasons.
- Analyzed guest feedback to identify areas for improvement, driving initiatives that enhanced overall service quality.
- Led team meetings focused on performance metrics, fostering a culture of accountability and continuous improvement among staff.
- Developed and maintained relationships with local businesses, enhancing community engagement and referral opportunities for the hotel.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Assistant Teacher
ICAP Head Start
Henry County, IN
08.2007 - 06.2011
- Assisted in implementing daily lesson plans and activities for preschool children.
- Supported classroom management by fostering a positive learning environment.
- Collaborated with lead teachers to address individual student needs effectively.
- Monitored student progress and communicated updates to educators and parents.
House Cleaner
Self Employed
Henry County, IN
02.2005 - 07.2007
- Assisted in implementing daily lesson plans and activities for preschool children.
- Supported classroom management by fostering a positive learning environment.
- Collaborated with lead teachers to address individual student needs effectively.
- Monitored student progress and communicated updates to educators and parents.
Education
Associate of Science - Nursing
BCTC
Danville, KYAssociate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INAssociate of Science - Nursing
Midway University
Midway, KYSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Training and development background
- Employee scheduling
Timeline
Assistant Teacher
ICAP Head Start
08.2007 - 06.2011
House Cleaner
Self Employed
02.2005 - 07.2007
Assistant General Manager
Quality Inn & Suites
Associate of Science - Nursing
BCTC
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Associate of Science - Nursing
Midway University