Jermaine Conley

Individual and Family Support: Delivered targeted support to youth and their families, facilitating hands-on experiences to implement skills and achieve goals established by behavioral health professionals.

School Setting: Assisted students in the classroom to address and modify problem behaviors using coping strategies, verbal de-escalation techniques, and positive reinforcement.

Community Setting: Enhanced community safety and awareness through integration activities and provided after-school educational support to boost academic performance and grades.

Documentation: Efficiently managed daily note entries using the Open MRI billing program, ensuring timely and accurate recording of patient and billing information.

Supervised: Delegated daily tasks to team member of 8 staff, ensuring high standards of cleanliness in assigned work zones. Acted as lead driver, transporting team members to designated areas.

Hospitality and Customer Service: Greeted pedestrians warmly, assisted visitors with directions, information, and city recommendations. Manual Litter Collection: Removed litter and debris from sidewalks, gutters, and alleys; damp-wiped and straightened horizontal surfaces including trash can lids.

Observe and Report: Patrolled for unwanted behaviors or criminal activity; reported incidents to safety ambassadors and authorities when necessary.

Documentation: Compiled daily reports on work zone accomplishments and logged issues such as broken infrastructure and graffiti using the Kronos system.

Engagement and Relationship Building: Establish and maintain trusting relationships with individuals experiencing homelessness. This involves regular interactions in various settings such as shelters, encampments, and streets.

Assessment and Evaluation: Conduct assessments to understand the needs, challenges, and circumstances of individuals. This includes evaluating their immediate needs (e.g., food, shelter) and

longer-term needs (e.g., healthcare, employment)

Crisis Intervention: Provide immediate support and intervention during crises, including situations involving mental health emergencies or substance abuse issues.

Advocacy: Advocate on behalf of individuals to ensure they receive the services and support they need. This may involve working with other service providers, government agencies, and community organizations.

Data Collection and Reporting: Maintain accurate records of interactions, assessments, and outcomes by utilizing Kronos system.

• Coordination with Other Agencies: Collaborate with other service providers, law enforcement, and community organizations to create a network of support for individuals experiencing homelessness.

Vehicle Operation:

• Safely operate a company vehicle to transport outreach clients as required.
• Plan and follow the most efficient routes to meet delivery or transportation schedules.

Compliance:

• Adhere to all traffic laws, regulations, and company policies while operating the vehicle.
• Ensure that all required documentation, such as licenses and permits, is current and valid.
• Safety: Maintain a high level of safety awareness and take necessary precautions to avoid accidents or injuries.
  Ensure that all passengers and cargo are secured properly during transit.
  
• Record-Keeping: Keep accurate records of vehicle usage, mileage, and any incidents or accidents that occur.
  Complete and submit any required reports or documentation related to vehicle operations.
  
• Customer Service: Provide excellent customer service when interacting with clients or the public.
  Represent the company professionally and courteously in all interactions.