Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Jermy Davis

Jermy Davis

Grand Cayman

Summary

With a foundation in Business Administration, motivated to serve clients in any fine establishment with integrity, professionalism, and dedication to exemplary customer service. Recognized for a friendly yet humble approach that fosters joy and understanding in client interactions, along with a commitment to learning and versatility across various areas. The goal is to contribute to the growth and success of the organization, combining strong teamwork and independent initiative to achieve excellence and elevate organizational standards.

Overview

8
8
years of professional experience

Work History

Sales Representative

Self-employeed
04.2024 - Current
  • Negotiated pricing and terms for 50+ sales and service agreements monthly, securing favorable outcomes for clients and the company.
  • Managed daily operations independently, making over 100 key decisions per month to ensure smooth workflow and business continuity.
  • Built relationships with 200+ customers and community partners, contributing to a 20% increase in long-term business growth.
  • Monitored post-sale service for over 150 clients, resolving 95% of issues within 24 hours to maintain high satisfaction.

Pension Administrator

CG Coralisle
11.2023 - 04.2024
  • Enrolled over 500-1,000 new clients monthly into pension plans, managing comprehensive plan setup and maintenance while clearly communicating pension benefits and retirement planning strategies.
  • Oversaw contribution management to ensure timely processing of client and employer contributions, achieving a 98% on-time rate and significantly reducing delays.
  • Managed pension plan investments, monitoring performance metrics and making informed investment decisions, contributing to a 5% increase in annual return.
  • Facilitated benefit distribution to retirees, accurately calculating benefit amounts and coordinating payments with relevant parties.
  • Provided excellent customer service by addressing approximately 30 inquiries daily, resolving issues efficiently, and offering guidance on pension-related matters, resulting in a 35% improvement in client satisfaction scores.

Financial Solutions Associate

Royal Bank of Canada
10.2021 - 10.2023
  • Delivered fast, efficient service for client-initiated financial transactions, demonstrating a commitment to excellent customer service in handling deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, and transfers.
  • Provided front-facing service, showcasing strong client management skills by interacting with 30-45 clients daily and ensuring accurate, seamless cash handling.
  • Drove sales results by identifying and referring sales opportunities, contributing approximately $1.8 million in revenue through car loans, land loans, mortgages, and credit card referrals.
  • Opened and managed new accounts, maintaining strict adherence to KYC (Know Your Customer) documentation and regulatory compliance.

Bank Teller

Fidelity Bank
02.2019 - 09.2021
  • Processed over 50-100 checks and cash deposits daily, consistently achieving high accuracy in a fast-paced environment.
  • Completed high-volume cash counts with a 99% accuracy rate, ensuring accurate handling of funds.
  • Upheld strict financial controls, contributing to a 20% reduction in transaction errors and maintaining compliance with bank policies.
  • Assisted an average of 50 customers daily in setting up or closing accounts, providing personalized service to enhance client satisfaction.
  • Audited teller currency daily, identifying discrepancies and ensuring alignment with bank standards.
  • Responded to customer record requests promptly, fulfilling 20-35 on-demand requests daily.
  • Organized and filed balance sheets, supporting accurate financial reporting and record-keeping.

Intern

Health Service Authority
12.2016 - 04.2017
  • Sorting all papers alphabetically and according to content, dates, significance
  • Creating and updating records with new files and information
  • Scanning customers documentation, correspondence, and transaction to FIS and much more.

Education

Associates of Arts in Business Administration -

University College of The Cayman Islands
Cayman Islands

High School Diploma -

John Gray High School
Cayman Islands
07.2016

Skills

Account Management: Built strong customer relationships, driving business growth and client satisfaction at Royal Bank, Fidelity and BritCay

Client Service: Delivered exceptional service, resolving inquiries and issues to boost satisfaction and retention at Royal Bank, Fidelity and BritCay

Terms Negotiation: Skilled in negotiating terms, managing accounts, and ensuring regulatory compliance at Royal Bank

Adaptability: Excelled in dynamic environments, adapting quickly to market changes to ensure client success at Royal Bank, BritCay and Fidelity

Analytics: Used data analysis to optimize financial transactions and investment performance, aiding strategic decisions at Flojo Complete Wellness

Financial Transaction Expertise: Managed daily operations, reducing errors and optimizing performance in high-volume environments at Royal Bank, BritCay and Fidelity

Hobbies and Interests

  • Writing
  • Football
  • Music Production
  • Photography

Timeline

Sales Representative

Self-employeed
04.2024 - Current

Pension Administrator

CG Coralisle
11.2023 - 04.2024

Financial Solutions Associate

Royal Bank of Canada
10.2021 - 10.2023

Bank Teller

Fidelity Bank
02.2019 - 09.2021

Intern

Health Service Authority
12.2016 - 04.2017

Associates of Arts in Business Administration -

University College of The Cayman Islands

High School Diploma -

John Gray High School

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Jermy Davis