Jerome Barrett
George Town,Grand Cayman
Summary
Motivated professional seeking a position in a reputable company to leverage my capabilities and drive organizational growth. Possessing strong written and verbal communication skills, I am confident in my ability to excel in my role. My exceptional qualities enable me to work independently or collaboratively, enhancing work performance and achieving success.
Overview
11
11
years of professional experience
Work History
Loss Prevention Officer
Ritz Carlton Hotel
05.2022 - 09.2024
- Completed incident reports and activity logs for accurate, current records.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Monitor security feeds and conduct daily physical hazard inspections
- Respond to accidents and assist guests/employees during emergency situations
- Defuse guest disturbances and escort individuals from the property if necessary
- Conduct investigations, gather evidence, and facilitate interviews with relevant parties
- Complete required shift reports and maintain confidentiality of all loss prevention documents
Branch Manager
Hair world Ltd
08.2019 - 05.2021
- Delegating responsibilities and supervising business operations
- Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities
- Resolving conflicts or complaints from customers and employees
- Monitoring store activity and ensuring it is properly provisioned and staffed
- Analyzing information and processes and developing more effective or efficient processes and strategies
- Establishing and achieving business and profit objectives
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive
- Generating reports and presenting information to upper-level managers or other parties
- Ensuring staff members follow company policies and procedures
- Other duties to ensure the overall health and success of the business
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Customer Service Representative
Digicel
08.2016 - 01.2019
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associates
Courts Jamaica
01.2014 - 01.2015
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Law (Pre-Law)
University of London
United Kingdom 01.2026
Bachelor of Arts - Law
Institute of Law And Legal Studies
Trinidad And Tobago 01.2009
Certificate - Music Education
Edna Manley College
Jamaica03.2010
CXC - CXC
Tacky High School
Jamaica01.2018
Certificate - Hospitality
School of Hospitality
Certificate - Security training
Hawk
Skills
- Communication
- Computer
- Customer service
- Multitasking
- Typing
- Legal Analysis
- Public Speaking
- First Aid Training
- Investigations
- Incident Reporting
- CCTV Monitoring
- Teaching
- Crisis situations
References
- Carl Braithwaite, Hawk Security Services, Security Manager, +1(868)4981513
- Gregory Johnson, Moneague College, Lecturer, 18768913001
- Jonathan Pearson, Ritz Carlton Hotel, Director, +1(345) 323-0063
Timeline
Loss Prevention Officer
Ritz Carlton Hotel
05.2022 - 09.2024
Branch Manager
Hair world Ltd
08.2019 - 05.2021
Customer Service Representative
Digicel
08.2016 - 01.2019
Sales Associates
Courts Jamaica
01.2014 - 01.2015
Bachelor of Arts - Law (Pre-Law)
University of London
Bachelor of Arts - Law
Institute of Law And Legal Studies
Certificate - Music Education
Edna Manley College
CXC - CXC
Tacky High School
Certificate - Hospitality
School of Hospitality
Certificate - Security training
Hawk
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