Brent Ross
Elizabethtown
Overview
25
25
years of professional experience
Work History
Network Manager - Install & Maintenance
AT&T
11.2010 - 11.2012
- Established clear communication channels within the team to improve overall network performance and customer satisfaction.
- Oversee the diagnoses and executed resolution for network and server issues.
- Ensure my team has the proper safety equipment and they are properly trained on how to us it.
- Ensure my team is properly trained and equipped with the required tools and material to perform their job effectively
Service Technician
AT&T
02.2001 - 10.2010
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Diagnosed and troubleshot problems, repairing, and restoring telecommunication services to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Power Generation Equipment Repairer
U.S. Army Active Duty
01.1997 - 01.2001
- Extended the lifespan of power generation equipment through timely and thorough inspections.
- Applied functional knowledge and troubleshooting abilities to isolate and diagnose diverse faults.
- Reduced downtime for power generation equipment by quickly diagnosing and resolving issues.
- Improved power generation equipment efficiency by conducting regular maintenance and repairs.
- Provided technical support to operators, ensuring smooth functioning of the power generation systems during peak hours.
- Completed tests, troubleshooting and repairs on electrical controls, motors and electricity-generating components.
Network Manager - DEG
AT&T
11.2012 - 11.2021
Timeline
Network Manager - DEG
AT&T
11.2012 - 11.2021
Network Manager - Install & Maintenance
AT&T
11.2010 - 11.2012
Service Technician
AT&T
02.2001 - 10.2010
Power Generation Equipment Repairer
U.S. Army Active Duty
01.1997 - 01.2001