Jessa Asher
Berea,Kentucky
Summary
Adept at leveraging skills in digital marketing and customer support, I enhanced client satisfaction and boosted revenue while Self-Employed doing freelance UGC marketing for more than 1500 different clients. I excelled in my field by being well-spoken, focused, and easy to work with. My proficiency in software and exceptional organizational abilities led to significant achievements.
Overview
14
14
years of professional experience
Work History
Freelance UGC Marekting
Self Employed
11.2021 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Increased revenue through successful marketing campaigns for various clients.
- Utilized advanced software tools to produce visually appealing designs for client projects.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
- Developed e-commerce platforms for clients, enabling them to expand their market reach and increase sales.
- Managed social media ad campaigns, achieving higher conversion rates and engaging more effectively with target audiences.
- Achieved significant growth in followers and engagement on social media platforms with targeted content strategies.
- Produced comprehensive analytics reports for clients, highlighting successes and areas for improvement in their digital strategies.
Customer Service Representative
ABC Automotive Systems
09.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Restaurant Bar Manager
Cabo’s Mexican Grill LLC.
03.2016 - 11.2019
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
Customer Service Representative
Senture LLC.
10.2010 - 09.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate Of General Studies -
Somerset Community College
Somerset, KYSkills
- Problem-solving
- Time management
- Attention to detail
- Customer support
- Video editing
- Content writing
- Data analysis
- Voice-over talent
- Critical thinking
- Multitasking and organization
- Content creation
- Digital marketing
- Market research
- Social media management
- Freelance negotiation
- Pitching services
- Industry knowledge
- Organizational skills
- Excellent communication
- Multitasking
- Relationship building
- Idea development and brainstorming
Timeline
Freelance UGC Marekting
Self Employed
11.2021 - Current
Customer Service Representative
ABC Automotive Systems
09.2018 - 10.2020
Restaurant Bar Manager
Cabo’s Mexican Grill LLC.
03.2016 - 11.2019
Customer Service Representative
Senture LLC.
10.2010 - 09.2014
Associate Of General Studies -
Somerset Community College
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