Jessaca Wafford
Lexington
Summary
Over 11 years of expertise in childcare center administration. Directed creative programming and administrative staff for daycare center serving 3 children. Highly effective at increasing efficiency through creating organized systems of information. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
20
20
years of professional experience
Work History
Daycare Owner
Wafford Child Care
01.2014 - Current
- Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Optimized resource usage at the center by coordinating supply inventory management efficiently.
- Streamlined administrative processes, enabling efficient record-keeping and billing systems.
- Maintained a safe and nurturing environment, adhering to state licensing regulations and standards.
- Increased enrollment numbers by promoting the daycare through targeted marketing strategies and community outreach efforts.
- Implemented creative approaches to childcare, sparking curiosity and engagement among attendees.
- Enhanced parent satisfaction through open communication channels and regular updates on child progress.
Customer Service Representative
Check Exchange
02.2010 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Approved loans and collected on past due loans.
- Marketing
Sales Associate
Friedman Jewelers
04.2004 - 02.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Early Childhood Education
Sullivan University
Louisville, KY06.2020
Skills
- Patience and Empathy
- Parent Communication
- Creativity and Innovation
- Child development expertise
- Curriculum Planning
- Facility Management
- Nutrition knowledge
- Special Needs Support
- Licensing Requirements
- Budgeting and finance
Quick learner that is ready to dedicate years to a job that is rewarding and that helps me grow.
I am a dedicated employee that enjoys dealing with customers directly. Love a fast paced environment that allows me to be creative.
Timeline
Daycare Owner
Wafford Child Care
01.2014 - Current
Customer Service Representative
Check Exchange
02.2010 - 01.2014
Sales Associate
Friedman Jewelers
04.2004 - 02.2008
Associate of Arts - Early Childhood Education
Sullivan University
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