Jesse Coleman
Pikeville
Summary
Dynamic and results-driven professional with extensive experience at Hometown Convenience, excelling in customer service and team leadership. Proven ability to enhance checkout efficiency and resolve customer complaints, while training staff to improve performance. Skilled in cash handling and active listening, contributing to a positive shopping experience and increased sales revenue.
Overview
13
13
years of professional experience
Work History
Waitress/Cashier
Happy Days Diner
Pikeville, KY
04.2022 - 05.2026
Cashier Team Lead
Hometown Convenience
Pikeville, KY
01.2013 - 02.2026
- Supervised cashier team to ensure efficient customer service and transaction accuracy.
- Trained new cashiers on procedures, equipment usage, and customer engagement techniques.
- Implemented process improvements that enhanced checkout speed and reduced wait times.
- Resolved customer inquiries and escalated issues to maintain high service standards.
- Monitored cash register operations for compliance with policies and procedures.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Conducted inventory checks to manage stock levels and reduce shrinkage effectively.
- Collaborated with management to develop promotional strategies that increased sales revenue.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Animal Control Helper
Pike County Animal Shelter
Pikeville, KY
03.2017 - 02.2018
- Assisted in daily animal care, ensuring cleanliness and proper nutrition for shelter residents.
- Collaborated with team to maintain organized adoption processes and promote animal welfare initiatives.
- Supported veterinary staff during check-ups, administering medication as needed while observing safety protocols.
- Trained new volunteers on shelter operations, enhancing team efficiency and fostering a collaborative environment.
- Coordinated community outreach events to increase awareness of shelter services and encourage pet adoption rates.
- Led volunteer training sessions focused on animal handling techniques, fostering a knowledgeable support network.
- Evaluated animal behavior to assist in matching pets with suitable adopters, improving overall adoption success rates.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
Education
Big Sandy Community & Technical College
Pikeville, KYSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Payment processing
- Service prioritization
- Memory retention
- Complex Problem-solving
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Performance improvement
- Supply restocking
- Upselling techniques
- Allergy awareness
- Point of sale operation
- Multi-Tasking
- People Skills
Timeline
Waitress/Cashier
Happy Days Diner
04.2022 - 05.2026
Animal Control Helper
Pike County Animal Shelter
03.2017 - 02.2018
Cashier Team Lead
Hometown Convenience
01.2013 - 02.2026
Big Sandy Community & Technical College