Jesse Johnson
Lexington
Summary
Dynamic professional with expertise in social media strategy and shift management. At Zeta Beta Tau Fraternity, enhanced brand presence through engaging content creation. Proven leadership at McDonald's, resolving conflicts and optimizing operations. Skilled in critical thinking and content scheduling, with a strong focus on customer service excellence and employee training. Reliable and results-driven.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Social Media Assistant
Zeta Beta Tau Fraternity
08.2025 - Current
- Analyzed social media metrics to assess campaign performance and inform future strategies.
- Created engaging content to keep social media channels updated and on brand.
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
Shift Manager
McDonald's
11.2022 - Current
- Assisted in maintaining operational efficiency during shifts to enhance overall productivity.
- Learned and applied safety protocols to ensure a secure working environment for all team members.
- Supported staff by providing guidance on daily tasks and resolving minor conflicts.
- Monitored inventory levels to assist with supply management and reduce shortages.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
South Laurel High School
London, KYBachelor of Business - Agricultural Business
University of Kentucky
Lexington, KY05-2028
Skills
- Customer service focus
- Shift leadership
- Critical thinking
- Decision-making
- Employee training
- Punctual and reliable
- Content scheduling
- Social listening
- Complaint handling
- Customer service
- Cash handling
Certification
ServSafe Certified, McDonalds, 2025
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Social Media Assistant
Zeta Beta Tau Fraternity
08.2025 - Current
Shift Manager
McDonald's
11.2022 - Current
High School Diploma -
South Laurel High School
Bachelor of Business - Agricultural Business
University of Kentucky