Jessica Akers
Richmond
Summary
Dynamic individual with hands-on experience in administration. Thrives in navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
Work History
Billing Specialist
Goswick Eye
08.2021 - 08.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Billed insurance companies for optical materials that were purchased.
- Ordered eyeglass lenses and contacts through selected vendors and had them shipped directly to the office.
- Kept everything up to date withing the Electronic Health Records system.
Office Manager
Sight Savers Family Eye Care
01.2006 - 11.2020
- Answered all incoming phone calls resulting in scheduling all appointments, answering insurance questions, or taking eyeglass/contact lens orders.
- Performed all pre-testing on patients and verified current contact lens or glasses prescriptions.
- Verified insurance benefits
- Filed all insurance claims and appealed any denied claims.
- Edged eyeglass lenses, adjusted eyeglasses, and made repairs.
- Ordered all materials for the office whether it be frames, contacts, or office supplies
- Helped customers pick out eyewear making sure the selection they chose was a proper fit.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
01.2018
Skills
- Excellent customer service skills
- Very technologically savvy
- Empathetic to the customers point of view
- Very organized with attention to detail
- Can work great in a team or on my own
- Dependable & reliable
Timeline
Billing Specialist
Goswick Eye
08.2021 - 08.2023
Office Manager
Sight Savers Family Eye Care
01.2006 - 11.2020
GED -
Similar Profiles
Patrick RedigPatrick Redig
Optician at Medical Eye Glass Center/VsionFirst Eye CenterOptician at Medical Eye Glass Center/VsionFirst Eye Center
Emma GoettEmma Goett
Administrative Assistant/Operations Manager at Cukrowski Eye Center d.b.a East Michigan Eye CenteAdministrative Assistant/Operations Manager at Cukrowski Eye Center d.b.a East Michigan Eye Cente
SOHAM SHAHSOHAM SHAH
SALES ENGINEER (ADDITIVE MANUFACTURING) at EYE-2-EYE COMMUNICATIONS PTE LTDSALES ENGINEER (ADDITIVE MANUFACTURING) at EYE-2-EYE COMMUNICATIONS PTE LTD
Samuel PatersonSamuel Paterson
Labourer at Wrightway Civil GroupLabourer at Wrightway Civil Group
Connor ColeConnor Cole
Gas Station Attendant at The StopGas Station Attendant at The Stop