Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jessica Blankenship

Glendale

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes. Skilled with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Real ID Specialist

Addecco Staffing
Elizabethtown
04.2025 - Current
  • Provided technical support for customers in resolving complex issues.
  • Reviewed documents for accuracy prior to submission or publication.
  • Maintained accurate records of customer interactions and feedback.
  • Analyzed customer needs and recommended appropriate products or services.
  • Participated in ongoing training and compliance activities.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Determined consumer needs to provide products and services appealing to larger market.

Office Administrative Assistant

H & R Block Tax Services
Elizabethtown
11.2023 - 04.2025
  • Contributed to team effort by accomplishing related tasks as needed.
  • Responded promptly to customer inquiries via email or phone.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Assisted with scheduling meetings and appointments for the office staff.
  • Provided administrative support to multiple departments within the organization.
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Collected data from various sources to create accurate financial statements on a monthly basis.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Provided support to other departments by completing clerical tasks as needed.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
  • Answered incoming calls in a timely manner and directed them appropriately.
  • Ordered supplies and maintained an inventory of office equipment.
  • Scheduled appointments for management team members.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Education

GED -

ECTC
Elizabethtown, KY
09-2011

Skills

  • Document review
  • Technical support
  • Customer analysis
  • Data management
  • Office administration
  • Customer service
  • Effective communication
  • Problem resolution
  • Attention to detail
  • Team performance improvement
  • Analytical thinking
  • Knowledge sharing
  • Supply management
  • Customer relations

Certification

  • CPR and First Aid Certified

References

References available upon request.

Timeline

Real ID Specialist

Addecco Staffing
04.2025 - Current

Office Administrative Assistant

H & R Block Tax Services
11.2023 - 04.2025

GED -

ECTC

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Jessica Blankenship