Jessica Egbert
Louisville
Summary
Focused professional with a proven track record, adept in fostering trust through exemplary communication and active listening. Excelled in crisis intervention and developed impactful psychoeducational groups, enhancing client functioning. Skilled in computer operations and leadership, I significantly contributed to team mentorship and community outreach initiatives. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Peer Support Specialist ACT Team
Seven Counties Services Inc.
10.2022 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Transported individuals to medical appointments and support meetings whenever needed.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Facilitated group counseling sessions to support and encourage client growth.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Trained and mentored new hire Peer Support Specialists for the ACT team.
Administrative Assistant
R&K Electric
03.2022 - Current
- Maintained inventory of office supplies and placed orders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Managed invoicing and payment processing operations.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Peer Support Specialist
Communicare Community Mental Health Center
09.2020 - 10.2023
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Provided education on mental health topics and resources to clients.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Trained and mentored all new Peer Support hires.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH03-2025
GED -
Kentucky GED
Hardinsburg, Kentucky07-2020
Skills
- Exemplary communication
- Behavioral health
- Session documentation
- Leadership skills
- Problem-solving skills
- Community Outreach
- Self motivation
- Motivational interviewing skills
- Intake interviewing
- Computer Skills
- Supervision and leadership
Certification
- Adult Peer Support Certification- 2020
- Youth Peer Support Certification- 2021
- Family Peer Support Certification- 2022
- Motivational Interviewing
- Crisis de-escalation
- Dual Diagnosis Training
- QPR (Question, Persuade, Refer) Suicide Prevention Training
Timeline
Peer Support Specialist ACT Team
Seven Counties Services Inc.
10.2022 - Current
Administrative Assistant
R&K Electric
03.2022 - Current
Peer Support Specialist
Communicare Community Mental Health Center
09.2020 - 10.2023
Bachelor of Arts - Human Services
Southern New Hampshire University
GED -
Kentucky GED
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