Jessica Eves
Worthville
Summary
Dedicated industry professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
15
15
years of professional experience
Work History
Rural Carrier
USPS (United States Postal Service)
Owenton, KY
01.2024 - Current
- Sorts mail in delivery sequence for the assigned route
- Receives and signs for accountable mail
- Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects money and receipts for accountable mail; picks up mail from customers' roadside boxes
- Returns mail collected, undeliverable mail, and submits money and receipts to post office
- Prepares a daily trip report and maintains a list of the customers on the route
Inside Sale Coordinator
America building components
05.2019 - Current
- Processed orders and reviewed accounts to ensure correct pricing, quantities and shipping data.
- Delivered quick follow up and issue resolution with customers by returning phone calls and emails within 24 hour period.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Answered customers' questions about products, prices and availability.
- Maintained detailed account records and contact logs to facilitate sales process.
Line Operator
Perfetti Van Melle
Erlanger, KY
01.2023 - 02.2024
- Responsible for packaging integrity and quality checks
- Monitor and maintained correct product
- Perform data entry and paperwork
- Ran various machines and fixed minor issues
- Extruder and kitchen
Machine Operator
Bosch
Florence, KY
03.2021 - 12.2023
- Produced high-quality work for each job by adapting quickly to changing work orders and production requirements.
- Avoided errors by maintaining clean work area and carefully following instructions.
- Read and understood the production orders to complete accurate work.
- Ensured all product specifications were met
Office Lodging Manager
Elk Creek Lodging
Owenton, KY
05.2016 - 04.2019
- Streamlined office operations to enhance efficiency and improve guest services.
- Coordinated scheduling and logistics for staff, ensuring optimal coverage and resource allocation.
- Managed vendor relationships to ensure timely delivery of services and supplies at competitive rates.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily operations of lodging facilities, ensuring guest satisfaction and adherence to quality standards.
Lead Line Operator/Quality
ITRON
Owenton, KY
08.2013 - 04.2016
- Documented production information showing volume produced data.
- Maintained accurate inventory records for raw materials, work in process and finished products.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Managed and supervised daily activities of team members to verify fulfillment of customer orders and adherence to general warehouse operations.
- Boosted productivity, efficiency, adaptability and receptivity when guiding staff in implementing solution.
Problem Solver/Amassador
AMAZON
Hebron, KY
05.2011 - 07.2013
- Resolved issues based on thorough investigations of concerns.
- Troubleshot problems and developed successful solutions.
- Kept all areas clean, organized and in line with company professional standards.
- Helped improve processes.
- Hire on orientation
- Trained new and existing employees in the different positions within the company
Education
GED -
CINCINNATI STATE
05.2010
Skills
- Machining and production standards
- Goal-oriented mindset
- Performance Management
- Assembly procedures
- Performance evaluation
- Employee coaching
- Computer knowledge
- Customer relationship building
- Telephone and email etiquette
- Sales and marketing
- Front desk operations
Timeline
Rural Carrier
USPS (United States Postal Service)
01.2024 - Current
Line Operator
Perfetti Van Melle
01.2023 - 02.2024
Machine Operator
Bosch
03.2021 - 12.2023
Inside Sale Coordinator
America building components
05.2019 - Current
Office Lodging Manager
Elk Creek Lodging
05.2016 - 04.2019
Lead Line Operator/Quality
ITRON
08.2013 - 04.2016
Problem Solver/Amassador
AMAZON
05.2011 - 07.2013
GED -
CINCINNATI STATE