Jessica Gibson
Dry Ridge
Summary
Dynamic professional with extensive experience at Grant County Schools, excelling in document management and customer service. Proven ability to streamline office operations and enhance communication, ensuring regulatory compliance. Recognized for exceptional organizational skills and attention to detail, effectively managing high-volume inquiries and maintaining efficient scheduling systems.
Overview
16
16
years of professional experience
Work History
Special Education Secretary
Grant County Schools
Dryridge
08.2023 - Current
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Processed documents and materials for dissemination to appropriate parties.
- Scheduled meetings and sent invitations specifying time and location.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared expense reports in accordance with company policies and procedures.
- Maintained organized filing system of paper and electronic documents.
- Assisted with special projects or tasks related to departmental functions upon request.
- Handled incoming calls and directed callers to appropriate department or employee.
Ophthalmology Surgical Coordinator
St Elizabeth physicians
Florence
03.2015 - 04.2023
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Documented and updated patient records with precision, ensuring compliance with healthcare regulations.
- Implemented safety protocols to protect patients and staff from infectious diseases.
- Interacted with eye care providers to facilitate patient treatment goals.
- Utilized electronic medical records systems to enter patient data, improving clinic efficiency and record-keeping accuracy.
- Promoted healthy vision by counseling and educating patients.
- Managed patient flow to optimize clinic efficiency and minimize wait times.
- Scheduled appointments for patients using an electronic scheduling system.
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Communicated with patients to obtain and document medical histories.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Monitored patient progress during follow-up visits and reported any changes to the physician immediately.
- Provided instruction on contact lens insertion and removal techniques and answered questions regarding contact lens hygiene practices.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
School Bus Driver
Grant County Schools
Dry Ridge
01.2009 - 02.2015
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Stocked buses with supplies such as maps, brochures and other materials for passenger use.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Acquired and maintained certification in basic first aid and CPR.
- Reported inappropriate and disruptive student behaviors to school administration.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Performed routine bus maintenance and cleaning for ideal condition.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Performed work assignments according to instructions received.
- Operated motorized ramps and lifts to assist special needs students.
Education
Associate of Arts - Medical Assistant
Beckfeild
Florence, KY01-2008
High School Diploma -
Turpin High School
Cincinnati, OH05-2001
Skills
- Document management
- Meeting scheduling
- Office equipment operation
- Customer service
- Regulatory compliance
- Electronic records management
- Communication skills
- Organizational skills
- Filing systems
- Data entry
- Time management
- Attention to detail
- Scheduling
- Recordkeeping
- Multitasking
- High volume phone inquiries
- Customer and client relations
- Basic accounting
Timeline
Special Education Secretary
Grant County Schools
08.2023 - Current
Ophthalmology Surgical Coordinator
St Elizabeth physicians
03.2015 - 04.2023
School Bus Driver
Grant County Schools
01.2009 - 02.2015
Associate of Arts - Medical Assistant
Beckfeild
High School Diploma -
Turpin High School
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