Jessica Gray
Busby
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Part time assistant manager
Big Lots
Hazard
04.2025 - Current
- Assisted in managing daily store operations
- Supported inventory management and restocking to ensure product availability.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Trained new employees on company policies and operational procedures.
- Implemented visual merchandising strategies to enhance product displays.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Associate Cashier
Big Lots
Hazard
11.2023 - 03.2025
- Processed customer transactions efficiently at registers
- Assisted customers with product inquiries and provided accurate information.
- Handled cash, credit, and gift card transactions with precision and care.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Monitored inventory levels and restocked shelves as needed throughout the day.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Educated customers on promotions, sales, and store policies for enhanced engagement.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines.
- Organized merchandise in the store to ensure items were easy to locate.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Kept up-to-date on new products available in the store.
- Assisted other departments when needed during busy periods.
- Stocked shelves, displays, and coolers with products.
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
- Promoted special offers and discounts throughout the store.
- Provided training for new employees when needed.
- Offered suggestions for additional items that may interest customers.
- Received incoming shipments from vendors and verified contents against invoices.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Offered customers carry-out service at completion of transaction.
Customer Service Representative
Sykes
Hazard
01.2008 - 04.2009
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer understanding and satisfaction.
- Managed customer accounts and updated records accurately in the system.
Assistant Manager
Lee’s famous recipe
Hazard
04.2005 - 02.2006
- Ensured compliance with food safety regulations and cleanliness standards.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Supported marketing initiatives to promote new menu items and specials.
- Monitored cash handling procedures to ensure accuracy and security.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Deli Manager
Marathon Gas Station
Hazard
04.2004 - 04.2005
- Managed deli operations, ensuring quality and safety standards were met.
- Maintained inventory levels, ordering supplies as needed for deli services.
- Prepared and served a variety of deli products to customers efficiently.
- Implemented food safety protocols, ensuring compliance with health regulations.
- Organized product displays to enhance customer engagement and sales potential.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
Education
Culinary Arts Diploma - Culinary Arts
Sullivan University
Louisville, KY 09.2001 - 09.2002
Skills
- Inventory management
- Visual merchandising
- Staff training
- Customer service
- Cash handling
- Effective communication
- Team building
- Product knowledge
- Policy enforcement
- Money handling
- Customer service and satisfaction
- Staff supervision
- Promotional planning
Timeline
Part time assistant manager
Big Lots
04.2025 - Current
Customer Service Associate Cashier
Big Lots
11.2023 - 03.2025
Customer Service Representative
Sykes
01.2008 - 04.2009
Assistant Manager
Lee’s famous recipe
04.2005 - 02.2006
Deli Manager
Marathon Gas Station
04.2004 - 04.2005
Culinary Arts Diploma - Culinary Arts
Sullivan University
09.2001 - 09.2002