Overview
Work History
Education
Skills
Timeline
Generic

Jessica Gray

Busby

Overview

22
22
years of professional experience
1
1
year of post-secondary education

Work History

Part time assistant manager

Big Lots
Hazard
04.2025 - Current
  • Assisted in managing daily store operations
  • Supported inventory management and restocking to ensure product availability.
  • Provided customer service by addressing inquiries and resolving issues promptly.
  • Trained new employees on company policies and operational procedures.
  • Implemented visual merchandising strategies to enhance product displays.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Customer Service Associate Cashier

Big Lots
Hazard
11.2023 - 03.2025
  • Processed customer transactions efficiently at registers
  • Assisted customers with product inquiries and provided accurate information.
  • Handled cash, credit, and gift card transactions with precision and care.
  • Collaborated with team members to ensure smooth store operations during busy periods.
  • Monitored inventory levels and restocked shelves as needed throughout the day.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Educated customers on promotions, sales, and store policies for enhanced engagement.
  • Handled cash accurately during each shift.
  • Processed payments using cash registers and credit card machines.
  • Organized merchandise in the store to ensure items were easy to locate.
  • Followed company policies regarding returns, exchanges, refunds procedures.
  • Kept up-to-date on new products available in the store.
  • Assisted other departments when needed during busy periods.
  • Stocked shelves, displays, and coolers with products.
  • Answered incoming calls from customers seeking assistance or requesting information about products and services.
  • Promoted special offers and discounts throughout the store.
  • Provided training for new employees when needed.
  • Offered suggestions for additional items that may interest customers.
  • Received incoming shipments from vendors and verified contents against invoices.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
  • Offered customers carry-out service at completion of transaction.

Customer Service Representative

Sykes
Hazard
01.2008 - 04.2009
  • Assisted customers with inquiries and resolved issues promptly.
  • Provided product information to enhance customer understanding and satisfaction.
  • Managed customer accounts and updated records accurately in the system.

Assistant Manager

Lee’s famous recipe
Hazard
04.2005 - 02.2006
  • Ensured compliance with food safety regulations and cleanliness standards.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Supported marketing initiatives to promote new menu items and specials.
  • Monitored cash handling procedures to ensure accuracy and security.
  • Maintained up-to-date knowledge of company products and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Deli Manager

Marathon Gas Station
Hazard
04.2004 - 04.2005
  • Managed deli operations, ensuring quality and safety standards were met.
  • Maintained inventory levels, ordering supplies as needed for deli services.
  • Prepared and served a variety of deli products to customers efficiently.
  • Implemented food safety protocols, ensuring compliance with health regulations.
  • Organized product displays to enhance customer engagement and sales potential.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Ordered necessary deli supplies to maintain stock levels.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.

Education

Culinary Arts Diploma - Culinary Arts

Sullivan University
Louisville, KY
09.2001 - 09.2002

Skills

  • Inventory management
  • Visual merchandising
  • Staff training
  • Customer service
  • Cash handling
  • Effective communication
  • Team building
  • Product knowledge
  • Policy enforcement
  • Money handling
  • Customer service and satisfaction
  • Staff supervision
  • Promotional planning

Timeline

Part time assistant manager

Big Lots
04.2025 - Current

Customer Service Associate Cashier

Big Lots
11.2023 - 03.2025

Customer Service Representative

Sykes
01.2008 - 04.2009

Assistant Manager

Lee’s famous recipe
04.2005 - 02.2006

Deli Manager

Marathon Gas Station
04.2004 - 04.2005

Culinary Arts Diploma - Culinary Arts

Sullivan University
09.2001 - 09.2002
Jessica Gray