Jessica Hopper
Hopkinsville
Summary
Dynamic Resident Care Director with a proven track record at Phoenix Senior Living, excelling in care planning and staff management. Successfully enhanced community engagement through strategic outreach programs while fostering teamwork and collaboration. Committed to continuous improvement, ensuring compliance and optimizing resident care through effective monitoring and relationship building.
Overview
8
8
years of professional experience
Work History
Resident Care Director
Phoenix Senior Living
Hopkinsville, KY
04.2018 - 05.2026
- Set and updated staff schedules, delegated assignments and monitored performance.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Supervised and coached team members on proper procedures and care standards.
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
- Promoted a culture of continuous improvement among staff members by encouraging feedback sharing and open discussion on current practices.
- Monitored resident progress regularly, adjusting care plans as needed to maximize benefits.
- Championed family engagement events aimed at strengthening ties between residents, their families, and the facility.
- Supervised daily operations of the residential facility, maintaining a high level of safety and compliance with regulations.
- Actively participated in regulatory audits, ensuring full compliance with all applicable laws and guidelines pertaining to resident care facilities.
- Evaluated team performance regularly, addressing areas for improvement through coaching and mentoring.
Business Office Manager
Phoenix Senior Living
Hopkinsville, KY
03.2025 - 04.2026
- Coordinated communication between departments, streamlining information flow and decision-making.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 20 employees.
- Processed weekly time cards to report employee's earnings for payroll disbursement.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Program & Outreach Director
Phoenix Senior Living
Hopkinsville, KY
04.2018 - 02.2026
- Increased community engagement by developing and implementing strategic outreach programs.
- Mentored staff members in best practices for community engagement, building a high-performing outreach team.
- Coordinated events and workshops to raise awareness of senior living options available.
- Oversaw marketing efforts, ensuring alignment with organizational goals and branding standards.
- Evaluated program effectiveness through feedback collection and performance metrics analysis.
- Participated in community events to promote services and engage with public.
Education
High School Diploma -
Christian County High School
Hopkinsville, KY05-1998
Skills
- Care planning
- Staff scheduling
- Monitoring staff
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Active listening
- Relationship building
- Employee supervision
- Employee recruitment and hiring
- Staff management
- Schedule management
- Time management abilities
Timeline
Business Office Manager
Phoenix Senior Living
03.2025 - 04.2026
Resident Care Director
Phoenix Senior Living
04.2018 - 05.2026
Program & Outreach Director
Phoenix Senior Living
04.2018 - 02.2026
High School Diploma -
Christian County High School