JESSICA HOWARD

• Established and optimized schedules to keep coverage and service in line with forecasted demands
• Maintained stock of items, cleanliness, organization and provided excellent customer service
• Trained new employees on overall company and department specific policies and procedures
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
• Wrote out weekly schedules to maintain coverage levels for expected demands
• Handled cash registers returns and refunds
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom space
• Opened and closed store several days per week by counting registers, making deposits, and
• Mentored a number of member sales team in applying effective sales techniques and delivering top-notch customer service
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
• Provided sales feedback to management to address concerns in sales reports
• Managed a team of employees delegated tasks and held each employee accountable for completing assignments
• Tracked and prioritized work orders to meet daily production requirements
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
• Supervised daily store operations and ensured compliance with company policies.
• Managed inventory levels and coordinated stock replenishment with suppliers.
• Trained and mentored new team members on customer service standards.
• Assisted in scheduling staff shifts to optimize coverage and efficiency.
• Resolved customer inquiries and complaints to maintain satisfaction levels.
• Conducted regular store audits to ensure cleanliness and safety standards were met.
• Collaborated with management on sales promotions and marketing initiatives.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Handled scheduling for store shifts to achieve adequate staffing.
• Ensured compliance with all safety regulations throughout the store premises.
• Maintained inventory by checking merchandise to determine levels.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Coordinated with vendors to secure product availability at competitive prices.
• Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
• Organized weekly meetings with department heads to review progress on key objectives.
• Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

• Ran the store for 7 months as Store Manager

while in between store managers.

• Maintained a safe working environment by enforcing safety regulations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.

• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
• Cleaned and prepared rooms between patients using aseptic technique to prevent infections and cross-contamination
• Cared for clients with diagnoses such as respiratory failure diabetes Parkinsons disease and muscular dystrophy
• Facilitated activities of daily living including personal hygiene management feeding and ambulation
• Complied with all company-specific guidelines and preformed hands-on nursing care to patients under RN supervision
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Oversaw and maintained patients rooms group living areas and nurse stations
• Supported ambulation and physical therapy needs by conducting planned exercise routines
• Transported patients between rooms and appointments or testing locations
• Trained new employees on policy and procedures as well as caregiving