- Traveling as well as sharing travel tips, recommendations, and insights with fellow enthusiasts
- Spending time with my family, going to ballgames, hiking and family vacations
- Gardening
- Reading
Jessica Masterson
Louisville
Summary
Dynamic professional with extensive experience self managing a successful retail hair salon and engaging customers at Von Maur. Excelling in customer engagement and product knowledge. Proven track record in driving sales through effective communication and team training. Successfully cultivated client relationships, enhancing loyalty and repeat business while implementing strategic marketing initiatives to boost brand awareness.
Retail professional with comprehensive experience in sales management, inventory oversight, and customer relations. Adept at fostering collaborative team environment and achieving store targets. Known for flexibility in adapting to changing business needs and consistent delivery of excellent customer service.
Overview
20
20
years of professional experience
Work History
Counter Manager of Estee Lauder
Von Maur, Oxmoor Center
07.2025 - Current
- Assisted customers in selecting fragrances, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and timely restocking.
- Developed knowledge of product features to provide informed recommendations.
- Trained new staff on customer service protocols and product knowledge.
- Collaborated with team to maintain visual merchandising standards and store presentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Engaged with customers to address inquiries, fostering positive relationships.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
Owner/Operator Retail Hair Salon
Self-employeed
05.2006 - 12.2025
- Developed and implemented comprehensive business strategies to drive growth and profitability.
- Managed daily operations, ensuring efficient workflow and resource allocation.
- Cultivated relationships with clients, resulting in increased customer loyalty and repeat business.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Cosmetology - Hair Salon & Retail Management
Tri State Beauty College
Evansville05-2006
Skills
- Product knowledge
- Customer engagement
- Goal setting
- Team Training
- Event planning
- Problem-solving abilities
- Multitasking Abilities
- Effective communication
Accomplishments
Started and ran a successful retail hair salon over the past 20 years, achieving many memorable moments with clients over the years. I've watch families grow, cultivated outstanding long time positive relationships and made a nice living.
Interests
Timeline
Counter Manager of Estee Lauder
Von Maur, Oxmoor Center
07.2025 - Current
Owner/Operator Retail Hair Salon
Self-employeed
05.2006 - 12.2025
Cosmetology - Hair Salon & Retail Management
Tri State Beauty College