Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Mccullah

Williamsburg

Summary

Dynamic and dedicated Certified 911 Public Safety Telecommunicator/Captain / Shift supervisor at a high volume emergency call center with Whitley County Fiscal Court, skilled in call prioritization and computer-aided dispatch. Proven ability to enhance emergency response through effective teamwork and public safety awareness. Committed to ongoing training and crisis management, ensuring optimal communication during high-pressure situations. CPR and NCIC certified.

Public safety professional prepared to handle high-stress situations and deliver timely assistance. Proven expertise in managing emergency communications and coordinating with first responders. Valued for collaborative approach and adaptability in dynamic environments, ensuring reliability in critical moments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified 911 Public Safety Telecommunicator

Whitley County Fiscal Court
07.2020 - Current
  • Operated multi-line phone systems to receive emergency calls and assess situations efficiently.
  • Utilized computer-aided dispatch (CAD) software for accurate emergency response coordination.
  • Communicated clearly with callers to gather critical information for dispatching appropriate services.
  • Provided support to team members through active listening and effective communication strategies.
  • Maintained up-to-date knowledge of local emergency protocols and procedures for improved response times.
  • Collaborated with public safety personnel to ensure seamless information exchange during emergencies.
  • Engaged in ongoing training to enhance skills in emergency communication and crisis management techniques.

Receptionist

Corbin Pediatrics Psc
01.2019 - 07.2019
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated appointment scheduling for staff and clients, optimizing office workflow.
  • Maintained accurate records of visitor logs and phone inquiries to enhance communication efficiency.
  • Assisted in managing office supplies inventory, reducing costs through effective vendor relationships.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Supported administrative tasks such as data entry and report generation to streamline operations.

Delivery Driver

Domino's Pizza
09.2013 - 02.2019
  • Operated delivery vehicles efficiently, ensuring timely and accurate deliveries.
  • Maintained vehicle cleanliness and safety standards to comply with regulations.
  • Navigated various routes using GPS technology, optimizing travel time and fuel usage.
  • Managed customer interactions professionally, addressing inquiries and resolving issues promptly.
  • Monitored inventory levels during deliveries, ensuring accurate reporting of stock discrepancies.

Education

Bachelor of Science - Human Services

University of The Cumberlands
Williamsburg, KY
05-2026

Williamsburg Independent School
Williamsburg, KY
06-2010

Skills

  • Call prioritization
  • Teamwork orientation
  • Computer-aided dispatch
  • Public safety awareness
  • NCIC certified
  • CPR certified

Certification

  • EMD - Emergency Medical Dispatch
  • CTO - Communications Training Officer


Timeline

Certified 911 Public Safety Telecommunicator

Whitley County Fiscal Court
07.2020 - Current

Receptionist

Corbin Pediatrics Psc
01.2019 - 07.2019

Delivery Driver

Domino's Pizza
09.2013 - 02.2019

Bachelor of Science - Human Services

University of The Cumberlands

Williamsburg Independent School

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Jessica Mccullah