Jessica Miranda Castillo

Shared Services Strategy & Execution

• Monitored the achievement of global objectives for Regulatory Compliance Shared Services.
• Developed and enforced Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
• Promoted process standardization and identified opportunities for automation and digitalization.

Human Resources & Team Leadership

• Led workforce planning and end-to-end recruitment processes.
• Created and maintained job descriptions and a comprehensive job inventory.
• Managed multidisciplinary teams across different stakeholders, including performance evaluation and coaching for Team Leaders.
• Designed and implemented career development programs and training strategies to increase employee engagement and retention.
• Led budget planning, including salary and compensation forecasting.

Performance & Process Optimization

• Developed and tracked Key Performance Indicators (KPIs) to measure team and process effectiveness.
• Drove process improvements using project management best practices (planning, execution, control, and evaluation).
• Created and maintained SharePoint platforms to centralize stakeholder resources and project documentation.

Stakeholder Engagement & Communication

• Established continuous communication channels with global stakeholders to align expectations and deliverables.
• Developed internal marketing materials to promote the Trade Compliance Shared Services program.

Process Standardization and Trade Compliance Leadership - Latin America Sales Offices

• Implemented the standardization of key operational processes across Latin American sales offices, ensuring consistency and efficiency throughout the region.
• Supervised Trade Compliance Program Leaders in sales offices to ensure effective management and compliance with local and international regulations.
• Supported the RC Shared Services Manager in employee performance evaluations, training programs, and retention strategies, while monitoring key performance indicators (KPIs) to optimize results.
• Provided regular updates on process development, the status of ongoing processes, one-time projects, team performance, and progress on initiatives, ensuring alignment with strategic objectives.

Process Standardization and Trade Compliance Leadership – Latin America Sales Offices

• Ensured the standardization of key processes across Latin American sales offices, driving operational consistency and efficiency across the region.
• Led the supervision of Trade Compliance Program Leaders within sales offices, ensuring the effective and efficient management of compliance programs in accordance with local and international regulations.
• Collaborated with the RC Shared Services Manager to support employee performance evaluation, training, and retention programs, while actively monitoring key performance indicators (KPIs) to assess and improve team performance.
• Provided regular updates on process development, the status of ongoing processes, one-time projects, and team performance, ensuring transparency and alignment with organizational goals and continuous improvement.

• Execute and manage the trade compliance program (customs, logistics, and legislation compliance) for Emerson in Mexico and Costa Rica.
• Implement company policies and procedures in accordance with local legislation in Mexico and Costa Rica.
• Manage Mexico's logistics operation to maintain the Authorized Economic Operator (AEO) certification as a "Certified Company in the Importer and Trader" modality, ensuring regulatory compliance.
• Customs management: Oversee customs agencies, coordinate with government agencies, and stay updated on current customs and trade legislation.
• Internal training: Provide ongoing internal training on compliance, customs procedures, and logistics, ensuring all relevant staff is informed about the latest regulations.

Projects and Technologies:

• Implemented logistics and customs optimization strategies, reducing costs and transit times without compromising regulatory compliance.
• Utilized technological tools to enhance visibility in customs and logistics processes, ensuring transparency in international operations.

• Led the migration of the Trade Compliance program from Mexico to Costa Rica, ensuring a smooth transition and maintaining compliance throughout the process
• Execute company policies and procedures while assisting management in training key personnel on these policies and procedures.
• Maintain and update trade compliance data within the company's system (Oracle), ensuring accuracy and consistency.
• Oversee, review, and audit the performance of Mexican brokers, ensuring compliance with company policies and procedures. Measure performance using scorecards to ensure alignment with company standards.
• Collect and analyze data to update departmental metrics and KPIs, ensuring continuous improvement and regulatory compliance.
• Maintain and control import and export records, ensuring full adherence to company policies and procedures.
• Support the Logistics & Compliance Supervisor/Manager in responding to governmental inquiries or regulatory reporting requirements.
• Conduct self-assessments for the trade compliance program in Costa Rica to ensure ongoing compliance.

Provided exceptional customer service by assisting tourists with their shopping needs at the airport and efficiently managing cash register transactions.

• Supervised and mentored interviewers, providing guidance on both personal and professional development to ensure effective execution of interviews.
• Managed the budget allocation for staff salaries, ensuring cost efficiency and alignment with project goals.
• Planned and optimized work routes, ensuring timely and efficient execution of project tasks