Jessica Moon
Bowling Green
Summary
Accomplished Branch Manager with over 10 years of banking experience and 15+ years of customer service leadership. Proven success leading high-performing teams, driving deposit growth, and delivering exceptional customer experiences. Currently lead a team of 9 employees at a top-performing U.S. Bank branch recognized as a market leader in deposit growth and overall branch performance. Graduate of Leadership Bowling Green with expertise in branch operations, employee development, sales leadership, business banking, and relationship management.
Overview
12
12
years of professional experience
Work History
Branch Manager
U.S. Bank
01.2020 - Current
- Lead all aspects of branch operations for a top-performing banking center.
- Manage and develop a team of 9 employees through coaching, mentoring, and performance management.
- Drive growth in deposits, consumer banking, business banking, and lending opportunities.
- Consistently achieve branch performance goals while maintaining a strong customer experience culture.
- Build and deepen relationships with consumer and business clients.
- Partner with Mortgage, Wealth Management, and Business Banking teams to deliver comprehensive financial guidance.
- Ensure adherence to regulatory requirements, operational standards, and risk management practices.
- Career Progression at U.S. Bank:
- Branch Manager
- Assistant Branch Manager
- Universal Banker
- Teller Coordinator
- Teller
Assistant Manager
U.S. Bank
Bowling Green, KY
01.2018 - 12.2019
- Led team in executing daily operations and enhancing customer service protocols.
- Analyzed performance metrics to identify areas for improvement and drive strategic decisions.
- Mentored junior staff, fostering professional development and promoting a culture of continuous learning.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Streamlined workflow processes, improving efficiency and reducing operational bottlenecks.
- Coordinated cross-departmental initiatives to align business objectives and enhance collaboration.
Universal Banker
U.S. Bank
Bowling Green, KY
12.2015 - 01.2018
- Cultivated strong customer relationships through personalized banking solutions and exceptional service.
- Processed various financial transactions accurately, ensuring compliance with bank policies and procedures.
- Guided customers in selecting appropriate banking products to meet their financial goals effectively.
- Collaborated with team members to streamline operations and enhance overall branch efficiency.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Teller Coordinator
U.S. Bank
Bowling Green, KY
05.2015 - 12.2015
- Coordinated daily teller operations to ensure efficient transaction processing and customer service delivery.
- Trained and mentored new tellers on banking procedures and compliance regulations.
- Managed cash flow, balancing drawers and ensuring accuracy in financial transactions.
- Implemented process improvements that enhanced workflow efficiency and reduced transaction times.
- Resolved customer inquiries and issues, fostering positive relationships and maintaining satisfaction levels.
- Led team meetings to communicate updates, share best practices, and promote a collaborative environment.
Teller
U.S. Bank
Bowling Green, KY
10.2014 - 05.2015
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new tellers on operational procedures and systems for enhanced team performance.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Associate Degree - Business Administration
Kentucky Community & Technical College System
Skills
- Branch Operations Management
- Team Leadership & Coaching
- Consumer & Business Banking
- Deposit Growth
- Customer Relationship Management
- Sales Performance Management
- Lending Solutions
- Risk & Compliance
- Employee Development
- Financial Services
- Community Engagement
- Problem Resolution
Accomplishments
- Lead a team of 9 banking professionals focused on sales, service, and operational excellence.
- Managed one of the top-performing branches in the market.
- Recognized as a leading branch for deposit growth and overall performance.
- Successfully developed and coached employees to achieve individual and branch goals.
- Promoted through five progressive roles within U.S. Bank.
Timeline
Branch Manager
U.S. Bank
01.2020 - Current
Assistant Manager
U.S. Bank
01.2018 - 12.2019
Universal Banker
U.S. Bank
12.2015 - 01.2018
Teller Coordinator
U.S. Bank
05.2015 - 12.2015
Teller
U.S. Bank
10.2014 - 05.2015
Associate Degree - Business Administration
Kentucky Community & Technical College System
LEADERSHIP & COMMUNITY INVOLVEMENT
Leadership Bowling Green Alumni, Experienced leader of a 9-member banking team, Active in employee development and community engagement