Jessica Payne
Louisville
Summary
Dedicated professional with exceptional customer service skills and strong work ethic, experienced in managing teams and handling complex problem-solving tasks. Proven ability to prioritize tasks in dynamic environments and engage guests to build loyalty. Highly cooperative and generous team player with deep love for working with people. Bringing patience, empathy, and persuasive communication skills to create enjoyable dining experiences. Skilled in anticipating and meeting guest needs promptly while ensuring collaborative atmosphere. Adept at handling diverse customer interactions with care and precision, fostering welcoming environment for all.
Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Associate Banker
JP Morgan Chase
Louisville
10.2025 - Current
- Processed customer transactions efficiently and accurately daily.
- Assisted clients in resolving account inquiries and issues promptly.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Educated customers on banking products and services available.
- Developed strong relationships with clients to build trust and loyalty.
- Adhered to compliance regulations and internal policies consistently.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
Server
Roosters
Louisville
01.2021 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Assisted with training new wait staff members to ensure proper procedures were followed at all times.
- Memorized frequent customer preferences to build relationships and loyalty.
Manager
Roosters
Louisville
06.2021 - 01.2025
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Receptionist
Norton Health Care
Louisville
08.2018 - 12.2020
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Maintained office equipment and reported malfunctions for servicing.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
- Ordered front office supplies to maintain optimum inventory of stock.
- Operated telephone switchboard to answer and forward calls.
Host
Louisville
04.2015 - 08.2018
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
Education
Southern High School
Louisville, KYSkills
- Exceptional customer service
- Cash handling
- Guest engagement
- Task prioritization
- Team collaboration
- Memory retention
- Decision-making
- Staff management
- Complex Problem-solving
- Strong work ethic
- Customer relationship management
Certification
- Certified food manager
- Star certificate
Community Service
Have participated in various forms of charity work and awareness raising within the community!
References
- Jake Johnson, Roosters, General Manager, (502) 964-9464, mariejessica0005@gmail.com
- Marina Herm, Roosters, Manager, (502) 751-8665, marinaduncan1204@gmail.com
- Lauren Swearingen, Norton Health Care, Medical Assistant, (270) 401-6427, mariejessica0005@gmail.com
Timeline
Associate Banker
JP Morgan Chase
10.2025 - Current
Manager
Roosters
06.2021 - 01.2025
Server
Roosters
01.2021 - Current
Receptionist
Norton Health Care
08.2018 - 12.2020
Host
04.2015 - 08.2018
Southern High School