Jessica Roberts

Anti Money Laundering monitoring, governance, oversight and regulatory reporting activities in coordination with the compliance and control team. Overall objective is to assist in the development and management of a dedicated internal KYC program.

• Coach peers to improve overall sales for team and team morale.
• Compliantly sold Citi card products.
• Selected with a small group of people to take an additional call type in AAP.
• Responsible for providing balance, account information, online issues and selling Citi products.
• Entrusted to be agent point of contact while manager was out of office.
• Lead team huddles.
• Provided daily sales, and handle time metrics to team
• Appointed as training support for a training class in August of 2019, in which I was point of contact for operations about the progress for the training class, provided feedback on calls to trainees, and provided operations daily attendance, metrics, and training reports