Jessica Shuff
Louisville
Summary
Experienced in navigating complex health insurance processes and providing efficient client support. Strong problem-solving abilities to effectively address customer concerns and streamline claim resolutions. Utilize effective communication techniques to ensure a high standard of service for all clients.
Overview
15
15
years of professional experience
Work History
Payment Integrity Analyst
The Rawlings Group
11.2018 - Current
- Perform payment integrity investigations for coordination of health benefits, review medical claims for billing accuracy
- Assist members and providers understand the benefits of coordination to help reduce overall healthcare costs
Surgery Scheduler
Norton Healthcare
05.2017 - 11.2018
- Scheduled surgeries with medical staff, scheduled appointments with patients and medical staff, confirmed schedules for the following day
Unit Coordinator
Norton Healthcare
01.2017 - 05.2017
- Dispatched nurses, doctors, and support staff to operating rooms, scheduled emergency surgeries for the operating rooms, organized surgical schedule for the following day on the surgery board
Deputy City Clerk
City of Woodland Park
12.2014 - 12.2016
- Maintained city records, processed records requests, processed liquor license applications and renewals, ensured all public notices were posted and published properly
Civil Coordinator
Teller County Sheriff's Office
08.2013 - 12.2014
- Processed civil court paperwork and ensured timely service of civil papers, performed local background checks, processed concealed handgun permit applications
Secretary - City Clerk's Office
City of Jacksonville Beach
04.2013 - 08.2013
- Scanned, filed, and maintained City documents, assisted customers over the phone and in person with business tax receipt applications, issued lien certificates on properties
Deputy City Clerk / Municipal Court Clerk
City of Cripple Creek
01.2010 - 03.2013
- Recorded, filed, & preserved city records, processed liquor license applications and renewals
Education
Master of Business Administration -
University of Southern Indiana
Evansville, IN12.2019
Bachelor of Arts - Psychology
Purdue University
West Lafayette, IN05.2005
Skills
- Microsoft office
- Analytical thinking
- Team collaboration
- Critical thinking
- Continuous improvement
- Decision-making
- Verbal and written communication
Timeline
Payment Integrity Analyst
The Rawlings Group
11.2018 - Current
Surgery Scheduler
Norton Healthcare
05.2017 - 11.2018
Unit Coordinator
Norton Healthcare
01.2017 - 05.2017
Deputy City Clerk
City of Woodland Park
12.2014 - 12.2016
Civil Coordinator
Teller County Sheriff's Office
08.2013 - 12.2014
Secretary - City Clerk's Office
City of Jacksonville Beach
04.2013 - 08.2013
Deputy City Clerk / Municipal Court Clerk
City of Cripple Creek
01.2010 - 03.2013
Bachelor of Arts - Psychology
Purdue University
Master of Business Administration -
University of Southern Indiana
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