Jessica Soto
Dynamic food service professional with a strong work ethic and exceptional customer service skills, honed at La Michoacana Premium. Proven ability to multitask and adapt in fast-paced environments, ensuring high-quality food preparation and guest satisfaction. Experienced in cash management and POS operations, consistently delivering accurate and efficient service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Food Service Worker
1 Year- Prepared and served high-quality food items in compliance with health and safety standards.
- Managed inventory levels to ensure availability of fresh ingredients and supplies.
- Assisted in training new team members on operational procedures and customer service techniques.
- Maintained cleanliness and organization of workstations to enhance efficiency during peak hours.
- Collaborated with kitchen staff to streamline food preparation processes and reduce wait times.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Monitored food quality and freshness throughout day.
Server
3 Months- Adapted quickly to changing situations and guest needs in fast-paced environment.
- Supported kitchen staff by coordinating order timing for optimal meal presentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
1 Year 1 Month- Provided exceptional customer service to enhance dining experience for guests.
- Collaborated with team members to ensure efficient service during peak hours.
- Assisted in menu knowledge and food recommendations to guide guest choices.
- Maintained cleanliness and organization of tables, ensuring a welcoming atmosphere.
- Processed orders accurately using point-of-sale system for timely service delivery.
- Handled cash transactions responsibly, ensuring accuracy in payments and change given.
- Served food and beverages promptly with focused attention to customer needs.