Jessica Stafford
Mays Lick
Summary
Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Professional who is organized and respectful and can keep a flexible schedule while adapting to changing business and customer needs. Strong retail experience with exceptional customer service, problem-solving, and sales abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Authorization Coordinator
Personal Touch Home Health Care
Maysville
11.2023 - 02.2025
- Managed patient authorization requests for various medical services and procedures.
- Collaborated with healthcare providers to gather necessary documentation for approvals.
- Reviewed insurance policies to determine eligibility and coverage requirements.
- Entered and updated patient information in electronic health record systems.
- Coordinated with billing departments to ensure accuracy in claims processing.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Maintained accurate records of all authorizations in the system.
- Performed administrative duties such as filing, copying, scanning, faxing.
- Coordinated communication between departments regarding authorization procedures.
- Updated spreadsheets and other document filing systems.
- Transcribed verbal information into written documents with accuracy.
Pharmacy Technician
Primary Plus-Maysville: Payne Kenneth MD
Maysville
09.2019 - 12.2020
- Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low.
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems.
- Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
- Dispensed medications to patients according to the pharmacist's orders.
- Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients.
- Ordered medicines on a daily basis to ensure that demands and needs were met.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ensured that patients' prescriptions were properly entered and processed into the internal system.
- Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
Pharmacy Technician
Kroger
Maysville
01.2015 - 09.2019
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems.
- Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
- Dispensed medications to patients according to the pharmacist's orders.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Patients or caregivers received instructions from me.
- Ensured that patients' prescriptions were properly entered and processed into the internal system.
- Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed.
Customer Representative
World Finance
Leitchfield
04.2013 - 01.2014
- Listened to the questions and concerns of customers in order to provide answers or responses.
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered.
- Reviewed and updated customer account profiles in [Software].
Sandwich Artist
Subway
Leitchfield
05.2010 - 04.2013
- Kept the customer and food preparation areas clean and well-organized for maximum efficiency.
- Created
- Cooked and prepared [Type] food items by chopping, dicing, and [Action] ingredients.
- Increased customer satisfaction by quickly addressing and resolving food and service complaints.
- Was responsible for food preparation in order to meet franchise standards for quantity, speed, and packaging.
- Assisted in the preparation of food by cutting, chopping, and marinating meats, vegetables, and fruits.
- Had planned ahead.
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Interacted with customers while taking orders and used excellent customer service to promote a positive image for the company.
Education
Associates - Health and Sciences, Psychology, English 101, African American History, Math 110, public speaking, Intro to American Family, History of the Holocaust
American Public University System
Charles Town, WV08-2021
High School Diploma -
Grayson County High School
Leitchfield, KY05-2011
Skills
- Accurate
- Compassionate
- Self-starter
- Devoted
- Punctual
- Reliable
- Diligent in duties
- Committed to service
- Patient authorization
- Insurance verification
- Problem solving
- Workflow optimization
Certification
- CPhT- 7/21/2023
Timeline
Authorization Coordinator
Personal Touch Home Health Care
11.2023 - 02.2025
Pharmacy Technician
Primary Plus-Maysville: Payne Kenneth MD
09.2019 - 12.2020
Pharmacy Technician
Kroger
01.2015 - 09.2019
Customer Representative
World Finance
04.2013 - 01.2014
Sandwich Artist
Subway
05.2010 - 04.2013
Associates - Health and Sciences, Psychology, English 101, African American History, Math 110, public speaking, Intro to American Family, History of the Holocaust
American Public University System
High School Diploma -
Grayson County High School
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