Jessica Vanlieshout
Louisa
Summary
Dynamic customer service representative with a proven track record in problem resolution and conflict management, enhancing customer loyalty and satisfaction.
Overview
18
18
years of professional experience
Work History
CSR
DIRECTV
04.2014 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented process improvements that enhanced response times to customer requests.
- Trained new staff on customer service protocols and best practices.
- Managed account updates and billing inquiries using internal CRM systems.
- Assumed temporary roles in LOS/AQS for over six months, assisting in deescalating customer issues and guiding agents through navigation and policy inquiries.
- Responded to customer requests for products, services, and company information.
Sales Associate/Sales Lead Keyholder
The Children's Place
08.2012 - 04.2014
- Provided exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Maintained product knowledge to assist customers in selecting appropriate items for their needs.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new associates on customer service protocols and operational procedures, promoting efficiency.
- Organized merchandise displays to optimize visual appeal and drive sales engagement.
- Arranged racks to enhance product visibility and attract customer attention. and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Implemented inventory management practices, reducing stock discrepancies and improving availability of products.
Tanning Specialist
Oasis Tanning
03.2012 - 08.2012
- Delivered personalized tanning consultations to enhance client satisfaction and retention.
- Educated clients on proper tanning techniques and skincare products for improved results.
- Maintained equipment and ensured compliance with safety standards to optimize operational efficiency.
- Developed training materials for new staff, promoting consistency in service delivery.
Crew Member
McDonald's
03.2009 - 03.2012
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Managed order-taking, meal preparation, and payment collection, facilitating smooth transactions and enhancing customer satisfaction.
- Operated point-of-sale system accurately, handling cash and processing transactions efficiently.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to service excellence.
- Collaborated with team members to ensure cleanliness and organization of dining and preparation areas, contributing to a positive customer experience.
- Trained new crew members on operational procedures, contributing to increased team efficiency and consistent service quality.
- Supported various service areas, enhancing customer experience and workflow.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Sales Associate
Steve & Barry's University Sportswear
09.2008 - 11.2008
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Resolved customer inquiries and complaints effectively, fostering positive brand loyalty among shoppers.
- Utilized point-of-sale systems for efficient transaction processing and record-keeping accuracy.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to create visually appealing merchandise displays that attracted customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Boyd County High School
Ashland, KY06-2007
Skills
- Customer service
- Complaint handling
- Problem resolution
- Service delivery
- Customer engagement
- Client relations
- Relationship building
- Active listening
- Conflict resolution
- Critical thinking
- Database management
- Computer proficiency
Languages
English
Native or Bilingual
Timeline
CSR
DIRECTV
04.2014 - Current
Sales Associate/Sales Lead Keyholder
The Children's Place
08.2012 - 04.2014
Tanning Specialist
Oasis Tanning
03.2012 - 08.2012
Crew Member
McDonald's
03.2009 - 03.2012
Sales Associate
Steve & Barry's University Sportswear
09.2008 - 11.2008
High School Diploma -
Boyd County High School