Jessica Wheeler
Munfordville
Summary
Dynamic retail professional with extensive experience at Tractor Supply Company, excelling in customer service and problem-solving. Proven track record in enhancing team performance and optimizing inventory management, leading to improved sales and customer satisfaction. Skilled in visual merchandising and fostering strong customer relations to drive business success.
Overview
2017
2017
years of professional experience
Work History
Store Manager
Tractor Supply Company
- Managed daily store operations to ensure optimal customer service and product availability.
- Trained and mentored team members to enhance performance and promote a positive work environment.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
Retail Supervisor
Home Depot
Elizabethtown, KY
06.2002 - 03.2016
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored new team members on customer service standards and operational procedures.
- Oversaw inventory management, optimizing stock levels to enhance product availability.
- Implemented visual merchandising strategies to improve store presentation and drive sales.
- Trained and oriented associates to maximize team performance.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
- Collaborated with management on scheduling to ensure adequate staffing during peak hours.
Education
High School Diploma - General
Larue County High School
Hodgenville, KY05.2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Retail Supervisor
Home Depot
06.2002 - 03.2016
Store Manager
Tractor Supply Company
High School Diploma - General
Larue County High School