Jessica Williams
Bowling Green
Summary
Experienced with managing retail operations and team leadership to optimize store performance. Utilizes strategic planning and problem-solving to address challenges and drive improvements. Track record of implementing effective sales strategies and enhancing customer experiences.
Experienced sales professional with a proven track record in developing and implementing effective strategies that enhance store performance and customer engagement. Skilled in training and mentoring sales teams to improve product knowledge and service delivery. Adept at analyzing sales data to inform inventory management and promotional strategies, ensuring optimal stock levels and timely merchandise delivery. Collaborates effectively with district managers and corporate leaders on strategic initiatives, consistently delivering quality products and services while reducing shrinkage through diligent monitoring.
Overview
11
11
years of professional experience
Work History
General Manager
David's Bridal
Bowling Green
05.2025 - Current
- Developed and implemented effective sales strategies that increased overall store performance and customer engagement.
- Trained and mentored a team of sales associates, improving product knowledge and customer service skills.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies for improved sales.
Store Leader
Ollies Bargain Outlet
05.2024 - 05.2025
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
Project Manager
PopShelf
08.2021 - 05.2024
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
Operations Manager
Bed Bath & Beyond Inc.
02.2018 - 08.2021
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Created detailed reports on the performance of individual departments within operations.
- Managed scheduling, training and inventory control.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Gymboree
08.2017 - 02.2018
- Oversaw, trained and encouraged ten associates, promoting culture of efficiency and performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
Merchandise /People /Logistics Manager
Old Navy
09.2014 - 01.2017
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Created and enforced detailed organization processes to increase quality service standards.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Conducted research to address shipping errors and packaging mistakes
Education
Associate of Arts -
Nossi College of Art
Madison, TNSkills
- Strategic Planning
- Compliance Monitoring
- Schedule Management
- Productivity Improvement
- Project tracking
- Data Analysis
- Processes and procedures
- Sales strategy
- Customer engagement
- Team training
- Performance analysis
Education and Training
15 + years of leadership experience
Timeline
General Manager
David's Bridal
05.2025 - Current
Store Leader
Ollies Bargain Outlet
05.2024 - 05.2025
Project Manager
PopShelf
08.2021 - 05.2024
Operations Manager
Bed Bath & Beyond Inc.
02.2018 - 08.2021
General Manager
Gymboree
08.2017 - 02.2018
Merchandise /People /Logistics Manager
Old Navy
09.2014 - 01.2017
Associate of Arts -
Nossi College of Art