Jessica Withrow
Cynthiana
Summary
Experienced in retail and housekeeping roles, I have developed a diverse skill set. Working in a nursing home, I gained valuable experience in cleanliness and safety. Eager to pursue a career aligned with my original aspirations after high school. With four children and multiple animals, I have honed multitasking and time management abilities. Seeking an opportunity to leverage my skills and passion, ready to make a meaningful contribution to a new professional endeavor.
Overview
12
12
years of professional experience
Work History
Online Grocery Associate
Walmart
04.2024 - 12.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
Cashier
Walmart
10.2021 - 04.2022
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Greeted customers entering store and responded promptly to customer needs
- Tallied cash drawer at beginning and end of each work shift
CAP Team Associate
Walmart
05.2018 - 05.2019
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors
- Performed daily replenishment duties by pulling products from top stock windows or stockrooms
- Processed merchandise by scanning items to verify receipt
Cashier
Walmart
03.2013 - 03.2017
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Greeted customers entering store and responded promptly to customer needs
- Tallied cash drawer at beginning and end of each work shift
Education
High School Diploma -
Harrison County High School
Cynthiana, KY05.2011
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
Timeline
Online Grocery Associate
Walmart
04.2024 - 12.2024
Cashier
Walmart
10.2021 - 04.2022
CAP Team Associate
Walmart
05.2018 - 05.2019
Cashier
Walmart
03.2013 - 03.2017
High School Diploma -
Harrison County High School
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