Antoria T. Allen
Fort Campbell
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Delivery Driver and Station Stower
Amazon
05.2024 - 11.2024
- - Delivered packages promptly while maintaining vehicle safety standards.
- - Organized delivery bags and scanned items in a fast-paced warehouse environment.
Shift Lead
Winn-Dixie
05.2024 - 09.2024
- - Supervised front-end operations, ensuring efficient team management.
- - Managed cash handling, including safe counts and opening/closing reports.
- - Supported team members by delegating tasks and resolving customer issues.
Technical Support Advisor
OnStar Connection Center
11.2023 - 04.2024
- - Assisted customers with account setup, troubleshooting, and app-related issues.
- - Resolved WiFi and system malfunctions through effective technical support.
- - Maintained high levels of customer satisfaction.
Dispatcher
Children's of Alabama Hospital
03.2023 - 08.2023
- - Coordinated the transport of patients, medications, and supplies with efficiency.
- - Answered and directed calls to appropriate departments.
- - Ensured accurate communication between teams.
Transporter
CVS Warehouse
07.2022 - 11.2022
- - Operated electric pallet jacks to transport products to assigned locations.
- - Ensured accuracy in stocking and pallet management in a fast-paced environment.
- - Maintained safety protocols in material handling.
Vertique 1 / Clerk
Buffalo Rock
03.2022 - 08.2022
- - Monitored and resolved issues with automated systems to ensure smooth operations.
- - Packed and organized products efficiently for shipment.
- - Prepared shipping documentation, including Bills of Lading.
Caregiver
Legacy Ridge
04.2020 - 01.2021
- - Delivered compassionate care, including meal preparation, bathing, and medication assistance.
- - Maintained a clean and organized environment for patients.
- - Observed and reported patient conditions.
Self-Checkout Host
Walmart
08.2018 - 01.2019
- - Ensured customer satisfaction by assisting with self-checkout processes and addressing concerns.
- - Verified item scanning to prevent discrepancies.
- - Provided a friendly and welcoming atmosphere.
Team Member
Milo’s Hamburgers
03.2017 - 03.2018
- - Provided customer service and operated the register with accuracy.
- - Worked grill and fry stations, maintaining speed and food safety standards.
- - Prepped and assisted with vegetables and meat preparation, ensuring quality and consistency.
Education
High School Diploma -
Clay Chalkville High School
05.2019
Skills
- - Customer Service Excellence
- - Effective Team Collaboration
- - Technical Troubleshooting
- - Efficient Material Handling
- - Leadership and Training
- - CPR Certified
- Positive attitude
- Time management skills
Timeline
Delivery Driver and Station Stower
Amazon
05.2024 - 11.2024
Shift Lead
Winn-Dixie
05.2024 - 09.2024
Technical Support Advisor
OnStar Connection Center
11.2023 - 04.2024
Dispatcher
Children's of Alabama Hospital
03.2023 - 08.2023
Transporter
CVS Warehouse
07.2022 - 11.2022
Vertique 1 / Clerk
Buffalo Rock
03.2022 - 08.2022
Caregiver
Legacy Ridge
04.2020 - 01.2021
Self-Checkout Host
Walmart
08.2018 - 01.2019
Team Member
Milo’s Hamburgers
03.2017 - 03.2018
High School Diploma -
Clay Chalkville High School
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