Jessie Hunting
Lexington,KY
Summary
Dynamic professional with a proven track record at US Equestrian Federation, excelling in member services and conflict resolution. Skilled in account management and transaction processing. Committed to enhancing customer satisfaction and fostering strong relationships across departments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Service Representative
US Equestrian Federation
08.2024 - Current
- Supported high-profile events such as Horse of the Year, ensuring timely and accurate service delivery.
- Managed distribution of over 1,600 year-end awards with 99%+ accuracy
- Trained and mentored new employees, contributing to team development and retention.
- Provided conflict resolution within the member services department.
- Served as a liaison across departments to ensure cohesive communication and support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Founder
JH Performance Horses
01.2019 - 08.2024
- Developed horses for national-level competitions through custom training programs for approximately 40 horses.
- Created educational programs for horse owners to enhance riding and care skills.
- Marketed sale horses, negotiated sales terms, and facilitated transactions.
- Organized transportation services to support training, purchasing, and sales logistics.
Financial Service Representative
Westmark Credit Union
10.2011 - 05.2023
- Originated personal and mortgage loans, providing clients with clear financial guidance.
- Trained junior staff in lending procedures and customer service.
- Delivered consistent, high-quality service to a diverse customer base.
- Built and established relationships with clientele to improve future business opportunities.
- Maintained strict confidentiality of bank records and client information.
Dealer Service Representative
Automotive Finance Corporation
08.2015 - 12.2019
- Originated and processed dealer floorplan loans with precision.
- Reconciled dealer audits and resolved account discrepancies.
- Supported outreach efforts to acquire and maintain new dealer relationships.
Education
High School Diploma -
Hillcrest High School
Idaho Falls, ID 05-2002
Skills
- Banking
- Issue resolution
- Dispute resolution
- Transaction processing
- Workflow optimization
- Account management
- Account reconciliation
- Member account management
- MS office
Certification
Safe Sport
Timeline
Member Service Representative
US Equestrian Federation
08.2024 - Current
Founder
JH Performance Horses
01.2019 - 08.2024
Dealer Service Representative
Automotive Finance Corporation
08.2015 - 12.2019
Financial Service Representative
Westmark Credit Union
10.2011 - 05.2023
High School Diploma -
Hillcrest High School
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