To work in a growth oriented and leading edge organization, which will provide platform to prove my potential and bring opportunity for continuing growth and advancement.
6 years of professional experience in Administration and Customer Service for Tourist Based Companies, Customer service and Executive capture in financial institutions. Possess excellent communication and organizational skills. Highly adaptable and excellent interpersonal relationships and qualities of customer service, Passionate about creating memorable experiences for customers and increasing sales through up selling techniques.
Work History
Team Leader Bartender.
The Group Ltd
10.2024 - Current
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Host
Hotel Indigo Grand Cayman
03.2024 - 09.2024
Facilitated communication between kitchen and front-of-house to streamline service.
Implemented feedback mechanisms to continuously improve service quality.
Managed reservations to optimize seating and minimize wait times.
Enhanced atmosphere with attentive service and personalized attention.
Improved guest satisfaction by welcoming visitors and providing exceptional service.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bartender/Server
The Wharf Restaurant & Bar.
01.2023 - 03.2024
Providing personalized service and assistance for large parties of guests & vip guest’s
Work with the maximum time of tables in busy hours & under pressure
Learning the food and beverage menu
Assisting with Opening & Closing of the resturant, – Created & Served signature cocktails resulting in 20% increase in bar sales
Bank Settlement report
Opening & Closing register
Phone/In Person reservations
Customer Service
Food menu & Drinks Suggestion
Inventory Management
Team Work/Problem Solving
Mixology
Bartender
The Group LTD.
01.2021 - 01.2023
Cash Handling
POS system Micros Oracle Symphony, Aloha
Sending Emails with closing report of operations
Open and closing shift operations
Market Man inventory system
Education
Technical Bachelor - Computer, Science and Letter
Merinos Education Center
10-2012
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Team supervision
Personalitytraitsandskills
Effective communication and good convincing skills
Determined & Optimistic
Honesty & Integrity
Personal Information
Marital Status: Single
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Team Leader Bartender.
The Group Ltd
10.2024 - Current
Host
Hotel Indigo Grand Cayman
03.2024 - 09.2024
Bartender/Server
The Wharf Restaurant & Bar.
01.2023 - 03.2024
Bartender
The Group LTD.
01.2021 - 01.2023
Technical Bachelor - Computer, Science and Letter
Merinos Education Center
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