Summary
Work History
Education
Skills
Personalitytraitsandskills
Personal Information
Languages
Timeline
71
Jessie Xiomara Mancia Barahona

Jessie Xiomara Mancia Barahona

George Town

Summary

To work in a growth oriented and leading edge organization, which will provide platform to prove my potential and bring opportunity for continuing growth and advancement.

6 years of professional experience in Administration and Customer Service for Tourist Based Companies, Customer service and Executive capture in financial institutions. Possess excellent communication and organizational skills. Highly adaptable and excellent interpersonal relationships and qualities of customer service, Passionate about creating memorable experiences for customers and increasing sales through up selling techniques.

Work History

Team Leader Bartender.

The Group Ltd
10.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Host

Hotel Indigo Grand Cayman
03.2024 - 09.2024
  • Facilitated communication between kitchen and front-of-house to streamline service.
  • Implemented feedback mechanisms to continuously improve service quality.
  • Managed reservations to optimize seating and minimize wait times.
  • Enhanced atmosphere with attentive service and personalized attention.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Bartender/Server

The Wharf Restaurant & Bar.
01.2023 - 03.2024
  • Providing personalized service and assistance for large parties of guests & vip guest’s
  • Work with the maximum time of tables in busy hours & under pressure
  • Learning the food and beverage menu
  • Assisting with Opening & Closing of the resturant, – Created & Served signature cocktails resulting in 20% increase in bar sales
  • Bank Settlement report
  • Opening & Closing register
  • Phone/In Person reservations
  • Customer Service
  • Food menu & Drinks Suggestion
  • Inventory Management
  • Team Work/Problem Solving
  • Mixology

Bartender

The Group LTD.
01.2021 - 01.2023
  • Cash Handling
  • POS system Micros Oracle Symphony, Aloha
  • Sending Emails with closing report of operations
  • Open and closing shift operations
  • Market Man inventory system

Education

Technical Bachelor - Computer, Science and Letter

Merinos Education Center
10-2012

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision

Personalitytraitsandskills

  • Effective communication and good convincing skills
  • Determined & Optimistic
  • Honesty & Integrity

Personal Information

Marital Status: Single

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Team Leader Bartender.

The Group Ltd
10.2024 - Current

Host

Hotel Indigo Grand Cayman
03.2024 - 09.2024

Bartender/Server

The Wharf Restaurant & Bar.
01.2023 - 03.2024

Bartender

The Group LTD.
01.2021 - 01.2023

Technical Bachelor - Computer, Science and Letter

Merinos Education Center
Jessie Xiomara Mancia Barahona