Jessilyn Woolridge
Louisville
Summary
Experienced in overseeing complex operational functions and implementing process enhancements. Excels at utilizing leadership skills to drive team collaboration and meet organizational benchmarks. Expertise lies in strategic planning and resource management for optimal operational performance. Proven track record of success, dedicated to continuously improving processes and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Operations Manager
Top Hat Logistics
07.2023 - Current
- Monitor routes and assist Delivery teams as needed
- Assisted in resolving customer complaints
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Scheduled deliveries and pickups according to customer needs
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Communicated with customers to provide delivery updates and resolution
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Senior Fulfillment Coordinator
GE Appliances
06.2018 - 07.2023
- Manage National Accounts, work closely with customers in processing their orders
- Manage EDI orders, phone calls, and handle email requests
- Process damage replacement orders
- Receive and process customer requests including parts requests, quotes, returns, deliveries and price inquiries
- Process damage claims, returns, overages, Bol’s and POD.
Provider Enrollment
Randstad
03.2018 - 06.2018
- Identifies systematic and procedural issues resulting in claims processing errors and initiating action to resolve those issues
- Identifies, reverses, and processes adjustments to claims processed in error
- Documents all findings and actions taken as a result of provider inquiry.
Member Services Teamlead
Teleperformance
10.2016 - 01.2018
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Oversaw call center employees to ensure customer satisfaction goals were consistently met
- Acted professionally and patiently when addressing negative customer feedback.
Education
Oceanview HighSchol
Guam06-1997
Skills
- Effective Team Management
- Active listener
- Microsoft Word, Excel, Power Point
- Problem-solving, analysis, and critical thinking skills
- Relationship building
- Route optimization
- Team management
- Customer communication
References
- Veronica Leach, 502-836-5586
- Michelle Tongate, 502-314-5561
- Erica Roberts, 502-281-8076
Timeline
Operations Manager
Top Hat Logistics
07.2023 - Current
Senior Fulfillment Coordinator
GE Appliances
06.2018 - 07.2023
Provider Enrollment
Randstad
03.2018 - 06.2018
Member Services Teamlead
Teleperformance
10.2016 - 01.2018
Oceanview HighSchol
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