Jesus Ortega-Aguilar
Lexington
Summary
Detail-oriented Pharmacy Technician with strong skills in prescription filling and customer service. Committed to ensuring patient confidentiality and optimizing pharmacy workflow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
University Of Kentucky Healthcare
01.2023 - Current
- Processed prescription orders accurately and efficiently using electronic health record systems.
- Assisted pharmacists in preparing medications, ensuring compliance with safety protocols and regulations.
- Managed inventory levels, conducting regular stock assessments to optimize supply availability.
- Provided exceptional customer service by addressing patient inquiries and resolving medication-related issues.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Bachelor of Science - Cyber Systems Technology
Eastern Kentucky University
Richmond, KY05-2027
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Prescription filling
- Supply restocking
- Pharmacy ethics
- Processing payments
- Pharmacy software proficiency
- Pharmacy law compliance
- Resolving customer issues
- Point of sale systems proficiency
- Certified pharmacy technician (cpht)
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
University Of Kentucky Healthcare
01.2023 - Current
Bachelor of Science - Cyber Systems Technology
Eastern Kentucky University